Mercure Melbourne Doncaster is seeking a proactive and detail-oriented Conference & Events Sales Coordinator to join our dynamic Conference & Events team. This role is integral to delivering seamless high-quality conference and event experiencesfrom initial enquiry through to on-site execution and post-event follow-up.
About the Role
Reporting to the Director of Sales & Marketing you will be responsible for coordinating secured conference business ensuring exceptional client service and operational excellence across all events.
Key Responsibilities
Assist with the preparation follow-up and coordination of conference and event proposals quotations and event orders
Manage end-to-end conference and event coordination from confirmation through to post-event follow-up
Maintain and update the conference database and key client contacts
Coordinate site inspections familiarisations and client hosting
Create professional conference collateral including menus signage and conference kits
Liaise closely with internal departments including Front Office Housekeeping Finance Talent & Culture Maintenance and Food & Beverage to ensure smooth event delivery
Attend and actively participate in Banquet Event Order (BEO) meetings and relevant sales meetings
Support banquet and food & beverage operations during events as required
Ensure conference areas meet high standards of presentation cleanliness and maintenance
Qualifications :
Previous experience in conferences events hospitality sales or hotel operations (preferred)
Strong organisational skills with exceptional attention to detail
Excellent written and verbal communication skills
Ability to manage multiple events and priorities in a fast-paced environment
A collaborative team player with strong stakeholder management skills
Passion for guest experience and delivering Heartist service
Proficient in Microsoft Office; hotel systems experience advantageous
Full Australian working rights are required for this position.
Sponsorship is not available for this role
Additional Information :
The Mercure brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more