Information Technology Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT Manager is the on-property technology leader at Hotel Jerome and is fully accountable for the delivery reliability and day-to-day operation of all hotel technology systems.
This role owns all local IT services for the property including user support systems stability vendor coordination and alignment with Auberge Home Office technology standards. The IT Manager works independently on site while partnering closely with the Director of Engineering hotel leadership the Regional Director of IT and Home Office technology teams.
The position requires a highly hands-on service-oriented technologist who is comfortable operating autonomously in a luxury 24-hour hotel environment and who can balance immediate operational support with proactive system management and continuous improvement.
Property Technology Operations
- Own day-to-day IT operations for the hotel ensuring high availability of systems supporting Front Office Rooms Food and Beverage Finance Sales and Back of House operations
- Serve as the primary on-site escalation point for all technology issues outages and incidents
- Provide Tier 1 through Tier 3 technical support to hotel team members
- Support basic guest connectivity needs related to WiFi when required
Systems & Infrastructure
- Support and administer Windows-based servers used for file print and resort-specific applications
- Maintain and support hotel network infrastructure including switching wireless VLANs DNS DHCP and IP addressing
- Support POS systems across restaurant and bar environments
- Support VoIP systems at a basic operational level and coordinate with vendors for advanced changes or troubleshooting
- Partner with Engineering and vendors on any technology-related infrastructure projects
Identity Access & Device Management
- Provision and manage user accounts across JumpCloud Google Workspace PMS POS and other hotel systems
- Manage access rights security groups and permissions in accordance with corporate IT and security standards
- Deploy support and maintain laptops desktops printers and mobile devices throughout the property
Vendor & Stakeholder Coordination
- Act as the primary point of contact for all property-level IT vendors and service providers
- Coordinate with corporate IT teams on enterprise platforms standards upgrades and security initiatives
- Partner with department heads and hotel leadership to align technology capabilities with operational needs
Security Documentation & Continuous Improvement
- Support cybersecurity standards and participate in audits assessments and remediation activities
- Maintain accurate documentation for systems configurations vendors and procedures
- Identify opportunities to improve system reliability operational efficiency and user experience
Qualifications :
- Several years of experience in IT roles with progressively increasing responsibilities demonstrating expertise in managing IT infrastructure systems and projects.
- Strong leadership communication and interpersonal skills with the ability to effectively manage IT teams collaborate with other departments and communicate complex technical concepts to non-technical stakeholders.
- Bachelors degree in Information Technology Computer Science or a related discipline providing foundational knowledge in IT principles systems and technologies preferred.
- Experience with PMS Opera Cloud
- Experience with POS Simphony
- Experience with PBX configuration
- Experience with networking including Ethernet switching DNS DHCP IP Addressing and VLANs
- Windows Operating systems
- Strong organizational skills with the ability to prioritize and manage multiple concurrent issues
- Clear professional communication skills and a service-oriented mindset
Additional Information :
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
For more information:
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
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Auberge Resorts Aspen Inc is an Equal Opportunity Employer M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Process
- SQL
- Active Directory
- Information Technology
- Database
- Information Security
- Infrastructure
- ITIL
- Project Management
- Internet
- ERP
- Backup
- Setup
- hardware
- Technical Support
About Company
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