IT Support Technician

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions enhancing road safety improving productivity and reducing environmental impact. EROADs mission is to deliver intelligence you can trust for a better world tomorrow.

What Were Looking For

As an IT Administrator at EROAD you will be a key member of the Information Systems team providing first-line IT support and ensuring our endpoint environment is secure compliant and operating effectively.

This is a hands-on role focused on supporting employees across a global cloud-first organisation. Youll play an important part in onboarding and offboarding processes endpoint management and day-to-day IT operations helping our people stay productive and connected wherever they work.

You will work closely with the Information Systems Manager and wider IS team to deliver reliable secure and efficient IT services while contributing to continuous improvement initiatives across the business.

About the Role

Job Responsibilities

User Support & Helpdesk Operations
Provide first-line technical support to onsite and remote employees.
Respond to helpdesk tickets troubleshoot hardware and software issues and resolve user requests.
Set up and configure user accounts devices and applications.
Support onboarding and offboarding processes including account provisioning access removal and device handover.

Systems & Endpoint Administration
Maintain and monitor desktops laptops mobile devices printers and basic network equipment.
Perform routine maintenance patching and system updates.
Support cloud-based services including Microsoft 365 Teams SharePoint and related SaaS platforms.
Ensure endpoints and systems comply with IT policies standards and procedures.

Security & Compliance
Assist with day-to-day security activities such as password resets and MFA configuration.
Support the implementation of security policies and participate in security awareness initiatives.
Identify report and escalate security incidents when required.

Asset & License Management
Maintain accurate IT asset and inventory records for hardware and software.
Assist with procurement deployment and retirement of devices.
Support software license tracking and renewals.

Projects & Continuous Improvement
Participate in IT projects including system upgrades migrations and process improvements.
Document procedures and contribute to IT knowledge base articles.
Proactively identify opportunities to improve user experience efficiency and reliability.

Job Qualifications

2 years experience in IT support or endpoint administration.
Experience supporting Windows and macOS environments; Linux exposure is an advantage.
Working knowledge of Microsoft 365 Intune Windows OS macOS and basic networking concepts.
Experience using helpdesk ticketing systems and remote support tools.
Understanding of endpoint security fundamentals and best practices.
Scripting experience (PowerShell Bash or similar) is a plus.
Comfortable learning and supporting AI-enabled tools in an enterprise environment.
Strong troubleshooting and problem-solving skills.
Clear professional communication skills with a customer-focused mindset.
Ability to work independently and collaboratively in a team environment.
Detail-oriented with a strong sense of ownership and accountability.
Proactive adaptable and comfortable working in a fast-paced global organisation.

Why Youll Love Working at EROAD

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012 were represented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.

At EROAD we value diversity and are proud to be a multicultural organisation. We invest in our people through comprehensive medical coverage unlimited sick leave employee recognition programs EAP offerings and continuous learning opportunities.

Our people are at the heart of everything we do we foster a culture of innovation collaboration and belonging where you can bring your ideas to life.

Join EROAD and be part of a purpose-driven organisation thats shaping the future of connected transport we cant wait to hear from you.