Knowledge Management Intern (Summer 2026 Internship )
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Job Location:
Schaumburg, IL - USA
Monthly Salary:
$ 23 - 28
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
As a core component of Centralized Managed Support Operations (CMSO) the Design & Tools team drives strategic value by creating and maintaining cutting-edge service design and technology solutions. Our mission is to equip and optimize CMSOs and overall Global Services capabilities ensuring they consistently deliver superior customer support.
Job Description
Develop novel use(s) of AI to assist in knowledge creation management or use
Assist in the development and maintenance of knowledge management systems and databases to ensure timely and accurate information is available to the customer support and external customers
Collaborate with cross-functional teams to identify capture and organize knowledge resources including FAQs troubleshooting guides and best practices.
Support the implementation and improvement of knowledge management processes and procedures to enhance the efficiency of customer issue resolution.
Work closely with the Customer Support team to identify knowledge gaps and develop content to address those gaps.
Contribute to the creation of training materials and resources for Customer Support and external customers
Analyze customer inquiries and feedback to identify opportunities for knowledge base representatives to ensure consistent and high-quality customer support.
improvements and proactively address recurring issues.
Assist in the development and execution of strategies to promote knowledge sharing and collaboration within the Customer Support team.
Other duties as assigned
Requirements/Qualifications:
Currently pursuing a degree in Information Science Organizational Leadership Business Administration or a related field with an interest or concentration in Knowledge Management is a plus.
Must be able to work from home and the office
Strong organizational and analytical skills with an attention to detail.
Excellent written and verbal communication abilities.
Ability to work collaboratively in a team environment and independently when necessary.
Familiarity with customer service principles and practices is a plus.
This position offers a unique opportunity to gain hands-on experience in knowledge management while contributing to the delivery of exceptional customer care at Motorola Solutions.
Target Hourly Base Salary Range: $23.80 - $28.20 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
Currently pursuing a degree in Information Science Organizational Leadership Business Administration or a related field
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Intern
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
