User Support Engineer | Full time | Preston, Lancashire

Salary 40777 - 46142 per annum 37 hours per week Permanent Full time Preston Lancashire

International Sponsorship this role isnotopento international sponsorship

We are seeking a motivated and dedicated leader to manage our ICT Support Centre team following the retirement of the current post holder. The successful candidate will oversee the delivery of exceptional frontline digital support to colleagues and partners across the organisation.

What youll do

Lead and develop a highperforming teamsetting SMART objectives coaching and driving continuous improvement. Youll oversee workflow performance quality and compliance across daytoday operations.

Professional technical leadership acting as a technical reference to deal with escalated issues.

Own service excellence across Incident Management and Service Requests ensuring a consistent highquality experience for every end user.

Champion quality and compliancemonitor report and act on performance and nonconformance; help maintain standards; and ensure robust information governance and data protection.

Drive knowledge and improvementwork with our Knowledge Officer and Continual Service Improvement team to keep the Knowledge Base accurate and deliver service enhancements.

Represent Digital Servicescommunicate clearly with stakeholders handle escalations professionally and promote our service to visitors and partners.

About you

You bring significant ICT support experience (3 years) with a strong grasp of ITIL in practice ideally with ITIL Foundation (or above

Proven linemanagement/leadership with the ability to prioritise analyse performance data and motivate people to deliver to tight timescales.

A calm customerfocused communicator who can solve problems coach others and uphold high professional standards.

Our values

We live our values every daySupportive Innovative Respectful Collaborativeand were looking for a leader who will model and amplify them across the Support Centre.

You must be prepared to work flexibly across the hours on various shift patterns from 8am to 6pm and the role is based at County Hall Preston with regular office attendance required to support the work of the team.

If you would like a confidential conversation with the User Support Team Leader please contact Steph Smith

Why join us

Working here has its rewards

By joining Lancashire County Council you can shape the career path that is right for you with opportunities to gain personal and professional qualifications coaching and mentoring. Lancashire County Council truly is the place where you can have the career youve always wanted.

In return for your passion and expertise we offer a generous benefits package which includes:

A competitive salary and Local Government Pension Scheme with generous employer contributions.

A great holiday entitlement of 26 days annual leave which increases with length of service. You will also be entitled to 8 Bank Holidays 2 additional statutory Bank Holidays and have the option to buy additional leave each year.

Our staff discount scheme in partnership with Vivup allowing you to access discounts with a range of UK retailers saving on everything from weekly food shops to white goods and cars.

Access to fantastic development and career opportunities.

Please include a supporting statement showing how you meet the criteria in the Job Description and Person Specification. This helps us ensure a fair and consistent shortlisting process. Please note that a CV alone will not be sufficient.

We reserve the right to lose the vacancy early if we receive sufficient applications.

Job description and person specification