Front of House Concierge & Security Officer
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Job Summary
Front of House Concierge & Security Officer
Location: Central London W1S
Shift Pattern: 06:00 18:00 // Monday Friday
Rate: 15.00 per hour
Employer: Samsic UK
Role Overview
Samsic UK is seeking an exceptional Front of House / Security Officer to support a prestigious luxury corporate environment in the heart of Central London (W1S). This is a day guard role requiring a confident highly presentable individual who combines 5-star hospitality standards with a professional and proactive security presence.
As the first and last point of contact within the building you will play a critical role in safeguarding the premises while delivering a calm discreet and polished experience for clients senior stakeholders and VIP visitors. This role is ideally suited to candidates with a background in 5-star hotels luxury concierge services or premium corporate reception who are comfortable operating within clearly defined security procedures.
Key Responsibilities
Front of House & Client Experience
Deliver a warm professional and discreet welcome to all guests clients and visitors
Open and close the building in line with agreed security procedures
Manage the reception area to an immaculate brand-aligned standard at all times
Coordinate visitor arrivals check-ins and authorisation processes in accordance with site protocols
Prepare and serve refreshments and support hospitality requirements for meetings and client engagements
Oversee meeting room readiness ensuring spaces are fully prepared presentable and functional
Security & Access Control
Hold and maintain a valid SIA licence (essential)
Control access to the building via reception ensuring only authorised personnel and guests are permitted entry
Issue visitor badges and maintain accurate visitor and access records
Conduct regular internal and external security patrols to ensure safety compliance and presentation standards
Monitor building activity and respond calmly and professionally to any security concerns
De-escalate situations when required using a measured customer-focused approach
Operational Support
Act as a key point of contact for Executive Assistants Office Management and senior stakeholders
Handle incoming enquiries efficiently including email and face-to-face requests
Carry out daily checks to ensure the environment meets both security and luxury service expectations
Report incidents maintenance issues or concerns promptly and accurately
Skills & Experience Required
Previous experience in a 5-star hotel luxury concierge or premium corporate front-of-house role (essential)
SIA Licence (required)
Impeccable personal presentation and professional demeanour
Exceptional communication skills with the ability to engage confidently at all levels
Strong attention to detail and a proactive service-led mindset
Ability to work independently in a fast-paced high-profile environment
Calm confident approach to security situations and conflict management
The Ideal Candidate
You will be polished articulate and highly professional with a natural ability to balance hospitality and security. You understand the importance of discretion presentation and protocol within a luxury environment and take pride in delivering a seamless first-class experience while maintaining a secure and controlled setting.
Required Experience:
Unclear Seniority
Key Skills
- Loan Origination
- Loan Processing
- Forklift
- Customer Service
- Behavioral Health
- Fair Housing Regulations
- Loan Officer Experience
- Pharmacy Residency
- Security
- Filing
- Critical Care Experience
- Financial Planning
About Company
Samsic UK is a leading provider of trusted facilities management services working across a range of sectors, including healthcare, corporate and education.
