Customer Care Representative I

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweeks prestigious 2025 Top 100 Global Most Loved Workplaces list.

Title: Customer Care Representative I

Location: Frisco TX

Work Style: Hyrid (MUST BE ONSITE 3X A WEEK)

Shift: 1pm-10pm (Must be available on weekends for rotational shift)

Pay: $18 per hour

Note: This is a 24/7/365 call center including ALL holidays (holiday pay included)

Support Center Representative

Cardtronics makes ATM cash access convenient where people shop work and live. Cardtronics is at the convergence of retailers financial institutions prepaid card programs and the customers they share. Cardtronics provides service to approximately 237000 ATMs in North America Europe Asia-Pacific and Africa. Whether Cardtronics is driving foot traffic for top retailers enhancing ATM brand presence for card issuers or expanding card holders surcharge-free cash access; Cardtronics is convenient access to cash when and where consumers need it. Cardtronics is where cash meets commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to understand the current state of ATMs to fully diagnose problems for resolution
• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
• Act as a liaison between Technical Support Account Managers and other Cardtronics personnel to help resolve escalated customer issues
• Create review and close tickets and maintain accurate customer records
• Answer inbound calls from clients customers and external vendors
• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• Ability to effectively handle in user and Regulation E/Card Trace calls from customers
• Make outbound calls to clients customers and external vendors
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
• Follow-up on open investigations to ensure smooth handling and accurate closure
• Assume special projects as required by management

SYSTEMS INVOLVED

• Microsoft Office
• ADP Self Service
• CORE
• Device Manager
• Windows XP Operating Systems

EDUCATION EXPERIENCE & REQUIREMENTS

• Bachelors degree preferred; High School diploma or equivalent required.
• 1 year prior customer service/call center work experience required; preferably in a technical environment.
• Previous handling of inbound and outbound call center phones preferred.
• Working knowledge of Windows XP operating systems. Proficient in MS Outlook Word and Excel.
• Ability to type a minimum of 50wpm.
• Demonstrate independent decision-making skills.
• Ability to work various shifts including days evening weekends and holidays.
• Must be able to successfully pass all applicable background screening tests.

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.