Service Desk Agent Data Analyst
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Description -
As a Service Desk Agent - Data Analyst you will support users by managing incidents collecting feedback and collaborating with both users and project teams to improve our solutions. You will use Python for debugging recommend and maintain training materials/FAQs and ensure user concerns are addressed efficiently.
Key Responsibilities:
Implement and manage a standardized process to collect user feedback
Provide ongoing incident management: handle user queries troubleshoot issues and communicate feedback to the model team for fixes and improvements
Use Python for debugging and resolving technical issues
Communicate effectively with users and project teams to ensure timely resolution and continuous improvement
Recommend and maintain training materials and FAQs to address frequent user concerns
Support the creation and updating of resources to enhance user experience
Requirements:
Experience in service desk or technical support roles
Proficiency in Python for debugging and automation
Strong communication and problem-solving skills
Ability to manage incidents and collaborate across teams
Why HP
HP values teamwork innovation and diverse perspectives. Youll work with global teams share ideas and help drive business success.
Job -
Data & Information TechnologySchedule -
Full timeShift -
No shift premium (Spain)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
IC
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
