Field Service Technician North East (MD, NJ, NY, PA)

Do you love to travel Passionate about serving as a brand ambassador Feel fulfilled by solving technical challenges Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly finding solutions and exceeding customer expectations.

We offer rewarding challenging opportunities throughout the world across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills we want to talk to you.

Do we have your attention Keep reading.

Bartelt Packaging A ProMach Company provides best-in-class solutions for pouching and cartoning systems for the food and confectionery beverage home and personal care pharmaceutical chemical and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment. Bartelt Packaging is looking for a Field Service Technician to join its team who resides in MD NJ NY or PA . As Field Service Technician travels extensively to repair maintain and start-up specified Bartelt Packaging equipment. The Field Service Technician provides a communication link between the customer and the Company to provide excellent customer service.

Does this work interest you

• Installation integration repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection testing quality and operating specifications are met.
• Directs and or oversees customers personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

Whats in it for you

Theres no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities as a ProMach employee you receive more than just a paycheck. Total compensation includes your salary comprehensive medical/dental programs as well as life insurance a generous paid time off program and a retirement savings plan with a company match. And because we understand the importance of feeling protected there is no waiting period for benefits you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards outside of our posting details do not accurately reflect our internal compensation ranges.

If this sounds like you we want to connect!

• Technical Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and from time to time internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Proficiency in Windows & MS software (Word Excel Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.

Pro Mach Inc. was named to the Inc. 5000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products enter new markets expand our global presence and actively acquire new capabilities.

We have the rewards opportunities and the market strength of a large organization combined with the entrepreneurial culture of a small fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach Follow us on LinkedIn Twitter and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#BRTLT

#INBAR

Required Experience:

IC