Division of Benefits and Eligibility (DBME)
Family Assistance Administration (FAA)
Banner Desert Hospital
2225 West Southern Avenue Mesa Arizona 85202

Salary: $22.9716/hourly

Grade: 21

Closing Date: January 23 2026

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit or click on the link here to view Our DES video. Come Join the DES Team! The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join out team as a Benefits and Eligibility Supervisor at our Banner Desert Hospital location.

This position directly supervises a unit of staff who complete eligibility determination/decisions for Medical Assistance (MA) Nutrition Assistance (NA) and Temporary Assistance for Needy Families (TANF) Cash Assistance (CA) programs. This position also monitors and reviews office-based customer Tracker Systems to ensure customers are being assisted by the appropriate staff in a timely manner within quality expectations. The person in this position will work for the State of Arizona not the hospital. This is an in-office position located on-stie at Banner Desert Hospital.

Essential Duties and Responsibilities include but are not limited to:

• Train supervise and evaluate the performance of assigned staff; assign and adjust workloads.
• Ensure staff are meeting metrics and productivity.
• Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
• Assists staff with difficult and complex cases including providing consultation with employees handling some cases personally making decisions on controversial cases and consulting with senior management on recommended actions.
• Conduct quality control and error management and prevention in eligibility services program(s) including conducting case reviews evaluating accuracy timeliness and productivity utilizing quality and quantity data from program reports identifying error trends implementing corrective action plans developing and conducting related training.
• Compile and review statistical data associated with unit activities from case reads logs computer files and other sources and prepare requested reports.
• Follow Arizona Management System (AMS) standard work.
• Evaluates staffing needs participates in hiring panels and makes recommendations for effective use of personnel resources.
  

Knowledge in:

• Fundamental leadership practices.
• Customer service practices.
• Federal State and agency statues rules and regulations applicable to area of assignment.
• Program services used to conduct quality control reviews.
• Interviewing and assessment techniques.
• Communication conflict resolution mediation and collaboration techniques; leadership and team building.

Skilled in:

• Written and oral communication to convey a wide variety of information.
• Interpreting laws statutes rules regulations and guidelines for assigned areas.

Ability to:

• Establish and maintain cooperative working relationships with internal management staff and the general public.
• Provide technical assistance to staff.
• Identify analyze and evaluate situations or problems to determine appropriate courses of action.
• Resolve program relates issues.
• Access maintain review and interpret database information.
• Compile and present program information.
• Manage and supervise employees with diverse skills educational and cultural background.
  

The ideal candidate for this position will have:

• Three (3) years of experience performing eligibility work.
  
• High School diploma or equivalent education.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
  
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Abide by hospital rules and policies relates to annual and mandatory vaccinations testing and screenings.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical dental life and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child (pilot program)
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Talent Acquisition Specialist Angelina Clerry at or .

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Talent Acquisition Specialist at or email at . Requests should be made as early as possible to allow time to arrange the accommodation.