Customers and Engagement Officer 33166
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
At the Environment Agency we are passionate about protecting and enhancing the environment for the benefit of everyoneand we make sure that working here is a truly fulfilling experience.
If you prioritise delivering accurate information to customers efficiently this role may suit you.
You will manage our track and trace service monitoring and sorting our shared mailbox daily.
You will ensure customer enquiries reach the appropriate technical teams for thorough responses.
Distribute responses within legal time frames under the Freedom of Information Act.
Contribute ideas for service and process improvements.
Build relationships with internal teams to identify process gaps and areas for improvement.
Play an important player within the Customer and Engagement team actively contributing to the varied workloads.
We provide guidance and support to area teams helping them communicate effectively and respond to customer needs. Joining us means becoming part of a team that values partnership problem-solving and innovationwhere your contribution will make a real difference to communities and the environment.
This busy role offers a chance to explore the full scope of what the Environment Agency provides.
We dont just talk about diversity; we seek it embrace it and live itfor the benefit of our staff our communities and our environment. As an organisation we strive to reflect the communities we serve and continue to develop diversity throughout our workforce. We welcome applications from all backgrounds regardless of race sexual orientation or religion.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
