Product Support Specialist – Financial Risk Management
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
What youll do
This role is ideal for professionals with strong analytical skills and solid knowledge of financial markets risk management concepts and troubleshooting methodologies. You will leverage your expertise to provide high-quality customer support and influence product enhancement decisions.
Key Responsibilities
Business and Functional Troubleshooting
- First and second line functional support for banking clients analyzing complex issues related to credit risk market risk liquidity risk andvaluations.
- Act as a subject matter expert for non-defect functional inquiriesassistingclients with configuration data interpretation and functional usage aligned with banking processes.
- Identifyroot causes of defects and provide a clear summary to the development team when reporting the defectsincluding expectedoutcomeaftercorrectionwherepossible.
- Collaborate with product and professional services teams to ensure comprehensive issue resolution.
- Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
- Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
- Support response efforts for high-priority or platform-wide incidentsmaintainingclear internal communication and documentation.
- Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
- Support the development of internal and external knowledge base content and client-facing documentation.
- Mentor and support junior analysts providing coaching technical insight and best practices for issue resolution.
Why we should decide on you
Why you should decide on us
- Lets grow together join a market leading SaaS company our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
- Together were better - meet your colleagues at our numerous team events.
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
CS202608
About us
About Regnology
Regnology is a recognised leader in regulatory risk tax finance reporting as well as supervisory technology connecting regulators and the regulated across more than 100 countries.
Serving Tier 1 banks regional institutions corporates insurers and authorities our modular cloud-native platform delivers trusted compliance innovation and future-ready solutionsempowering clients with global reach local expertise and proven leadership.
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Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page: Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring g ... View more
