Remote Chat & Email Support Representative

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Remote Chat & Email Support Representative

Job Responsibilities:

Provide excellent customer service through chat and email communication channels
Respond to customer inquiries and issues in a timely and professional manner
Resolve customer complaints and provide appropriate solutions
Utilize knowledge base and resources to effectively assist customers
Maintain accurate records customer interactions and transactions
Work collaboratively with team members to ensure customer satisfaction

Essential Qualifications:

Excellent written communication skills
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Basic computer skills and familiarity with CRM systems
Customer-focused mindset and patience

Desired Experience:

Minimum of 1-2 years of customer service experience
Experience in online chat or email support preferred
Experience with financial services or related industry is a plus

Salary & Benefits:

The salary for this position will be based on experience and qualifications. Benefits package includes health insurance paid time off and opportunities for professional growth and development.

Job Description: Remote Chat & Email Support RepresentativeJob Responsibilities: Provide excellent customer service through chat and email communication channels Respond to customer inquiries and issues in a timely and professional manner Resolve customer complaints and provide appropriate soluti...