Retail Manager

Retail Manager

• Goldflowers mission is to be the most dominant cannabis company in Florida by providing the highest quality cannabis sold in the most beautiful stores supported by the most knowledgeable staff while ensuring reverence for our patients our people and the plant.
• We are of the culture and for the culture artists and scientists of cultivation. innovators grounded in tradition and purveyors of the plant in all of its finest forms.
• We believein the power of the plant to heal the body and mind while uplifting the spirit that patients deserve a trusted partner to guide them on their cannabis journey and that it is a privilege to be selling happiness.
• We believe in hiring locally investing in our teams growth and offering competitive compensation.

Job Summary:

• We are seeking a dynamic results-driven General Manager to oversee the operations of our retail location with a strong focus on sales performance team training and exceptional patient engagement. The ideal candidate is a hands-on leader who sets the tone on the sales flooreducating the team elevating the customer journey and driving a high-energy high-output environment.
• The General Manager will ensure all staff are fully educated on cannabis terpenes new products and active promotions. This role is responsible for inspiring coaching and developing floor managers and budtenders to maximize every interaction through strong product knowledge confident communication and authentic upselling.
• The GM maintains a positive store culture keeps team morale high ensures smooth daily workflow and upholds GOLDLFLOWERs commitment to excellence in service compliance and operational efficiency.
• Some of the key metrics the GM will be measured on are the stores total sales monthly customer and sales growth average basket size per sale Google Reviews (4.95-5) and employee satisfaction.

Requirements:

• At least 21 years old with a high school diploma or equivalent.
• Prior leadership experience in a dispensary or fast-paced retail environment where sales performance was a core responsibility.
• Clean record verified by a Level 2 Background Screening (Florida Department of Law Enforcement).
• Strong understanding of inventory management and retail operations.
• Excellent organizational multitasking and problem-solving skills.
• Proficiency with point-of-sale systems and retail technology.
• Ability to work full-time with flexibility for night and weekend shifts.
• Strong interpersonal skills with the ability to connect with diverse team personalities.
• Able to resolve issues professionally and maintain composure in challenging situations.

• Strong math and cash-handling skills.
• Genuine passion for cannabis patient education and GOLDLFLOWERs mission.
• Enthusiasm for cultivating long-term customer relationships.

Benefits:

• Job Type: Full-time
• Pay: $55000-$65000.00 per year-offer dependent on experience
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Responsibilities:

• Strong sales leadership with the ability to teach the team and hold them accountable for the sales flow.
• Lead by example on the sales floor demonstrating strong product knowledge customer communication and effective sales techniques.
• Drive sales performance by training coaching and motivating the team to increase basket size and conversion rates.
• Ensure staff are updated daily on new products terpene profiles promotions and key selling points.
• Set clear performance expectations and accountability systems to ensure goals are consistently met.
• Maintain a high-energy environment that motivates the team to succeed and exceed bonus targets.

Team Training & Development:

• Train staff on cannabis knowledge terpenes product benefits and pairing recommendations.
• Teach effective customer communication upselling strategies and relationship-building.
• Coach floor managers in leadership development and sales flow execution.
• Conduct routine training refreshers and product knowledge sessions.
• Provide real-time coaching during shifts to elevate performance.

Customer & Patient Experience:

• Ensure every patient receives an authentic educational and welcoming experience.
• Maintain an atmosphere that reflects enthusiasm positivity and professionalism.
• Address patient concerns quickly and turn challenges into positive outcomes.
• Oversee sales floor flow for smooth customer movement and minimal wait times.

Store Culture & Morale:

• Maintain a positive team-oriented environment with strong communication.
• Keep morale high by encouraging and supporting employees.
• Set the standard for professionalism punctuality and store energy.

Operations & Inventory:

• Manage inventory levels accuracy and restocking to support sales flow.
• Oversee merchandising cleanliness and product presentation.
• Ensure compliance with state regulations and company SOPs.
• Oversee maintenance of POS systems and technology.
• Maintain efficient payroll and scheduling structures.

Reporting & Performance Analysis:

• Generate and review daily reports on sales inventory KPIs and performance.
• Analyze customer data and buying trends to adjust sales strategy.
• Provide leadership with insights and recommendations.

Administrative & Leadership Duties:

• Hire supervise and lead managers and team members.
• Implement health and safety protocols.
• Manage time-off requests and staffing based on demand.
• Participate in planning and executing events and promotions.
• Support reception duties as needed.

GOLDFLOWER is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.