Reserve Travel Designer Chase Travel (Remote Las Vegas Phoenix)

Transform the travel experience as a Luxury Travel Advisor at Chase Travel where your commitment to personalized service and industry expertise will make a lasting impact. Be part of a diverse collaborative team focused on growth and opportunity and deliver the highest standards of excellence to our valued clients.

As a Reserve Travel Designer within Chase Travel you will have the opportunity to leverage your expertise in luxury travel to deliver exceptional customer service. You will collaborate with customers to understand their needs and preferences advising on destinations transportation travel dates accommodations and more. Your role will involve creating seamless end-to-end itineraries and ensuring a high-touch experience for our discerning clients. Join us in a dynamic and collaborative environment where your passion for travel and commitment to service excellence will promote success and career growth.

You will deliver exceptional customer service drive key customer experience metrics meet and/or exceed deadlines and expectations and maximize opportunities to drive bookings through service. You will have deep expertise in travel and lifestyle servicing or the luxury/hospitality industry with a proven track record of providing white-glove service to discerning customers.

Job responsibilities

• Research design and booktours cruises travel packages and customized travel programs creating seamless end-to-end itineraries.
• Collaborate with customersto understand needs and preferences advising on destinations transportation travel dates accommodations costs and benefits.
• Drive customer experience metrics(NPS/OSAT booking conversion service quality) by delivering exceptional service in every interaction.
• Offer comprehensive travel solutionsto ensure each travel component is thoughtfully integrated for a seamless experience.
• Utilize Chase Travel tools and platformsto manage reservations flights ground transportation and payment collection efficiently.
• Engage with team members colleagues and suppliersto stay current on travel trends and destinations enhancing confidence in recommendations.
• Coordinate with support groupsto deliver a personalized high-touch customer experience.
• Maintain accurate documentationof all customer interactions and data in required tools.
• Ensure commitments and deadlinesare met by following up and following through to meet service level agreements (SLAs).
• Advise customers proactivelyon travel options benefits and costs to maximize satisfaction and value.
• Integrate service excellenceinto every customer engagement consistently exceeding expectations.

Required qualifications capabilities and skills

• 5 years of experience as a Travel Advisor Agent or Consultant specializing in luxury travel.
• Deep understanding of the luxury travel market and high-end client expectations.
• Exceptional phone written and consultative customer service skills with a focus on white-glove service.
• Demonstrate Chase Travel Servicing values: Confident Observant Responsible Exceptional.
• Positive professional and collaborative spirit with curiosity and passion for travel.
• Strong organizational skills keen attention to detail and ability to multi-task and resolve problems.
• Impeccable listening skills willingness to learn and ability to work independently and within a team.
• Build effective relationships within the team and across colleagues.
• Understand prioritize and manage multiple complex customer needs and requests with strong time management.
• Deliver creative comprehensive vacation itineraries that drive customer value.
• Lead through transformation with a strong growth mindset and passion for career development.