Support Officer

yourtown is a trusted provider of services for young people with a focus on mental health and wellbeing long-term unemployment prevention of youth suicide child protection as well as support for those experiencing domestic and family violence.

Powered by yourtown Kids Helpline is here for children and young people whenever they need us anytime for any reason 24/7 through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise your potential at yourtown.

your opportunity

Based at Blacktown and working with the Virtual Services team this role has responsibility for providing quality administrative support to support business plans and objectives. You will work closely with the leadership team as well as the wider virtual services team nationally.

Your role will include:

Provide a full range of operational support services to the Virtual Services team
Coordinate site operational and safety requirements including parking facilities management site maintenance kitchen and stationery supplies
Provide a professional and welcoming reception for all visitors to the site
Support onsite events including setting up events catering and support at the event
Coordinate and book travel accommodation and flights
Coordinate equipment and assets for the site including managing any site related technology issues
Document management including creation review and filing
Coordinate onboarding and offboarding of team members
Assist virtual services operations team with administration tasks as required

This is a permanent part time position 5 days per fortnight. Working days will be Tuesday Wednesday and Thursday.

what we are looking for

You will have at least 3 years experience providing administration support at a management level. Your time management and organisational skills will allow you to achieve deadlines in an environment of multiple competing priorities. Communication and professional presentation are vital for this role and you will possess the ability to communicate effectively and respectfully with a wide range of staff.

You will bring:

passion commitment and belief in young people
proficient office management skills including the ability to analyse issues and adopt a proactive attitude
ability to work autonomously with minimal supervision as well as collaboratively with others
skills in formatting and presenting documentation for internal and external publication
high proficiency in MS Office content management software and invoicing and credit card reconciliation
willingness to take on any task as required

your benefits

When you join yourtown you will be welcomed into a safe inclusive and diverse community and an established and reputable national organisation. We are a resilient resourceful and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

salary sacrifice options to increase your take home pay
ability to negotiate flexible work hours and work arrangements
opportunities for internal and external professional development
free access to LinkedIn Learning including over 16000 learning modules
a genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
access to free and confidential counselling sessions for you and members of your immediate family
access to discounted private health insurance banking and finance insurance and superannuation through our partner organisations
an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself join team yourtown and have an amazing impact on the lives of young people their families neighbourhoods and the wider community in Australia.

To apply and for a full Position Description please visit: Marnie Elliot on

Role closes: 1 February 2026

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.

yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown everybody belongs. We welcome celebrate and support a diverse and inclusive workforce that represents the communities in which we work.