Customer Service Officer L1 Āpiha Ratonga Kiritaki

Tauranga - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

About the Role Mō te Tūranga

Are you passionate about supporting the economic wellbeing of Aotearoa and helping local businesses thrive As a Customer Service Officerat Inland Revenue (IR) in Tauranga youll play a vital role in guiding customers through their obligations and finding practical solutionsespecially when it comes to debt recoveryand understanding tax obligations.

This role is about more than numbers; its about people. Youll work closely with individuals and small business owners understanding their unique challenges and helping them get back on track. Your ability to communicate clearly show empathy and negotiate fair outcomes will make a real difference in our community.

Whats the Role He aha te mahi

As a Customer Service Officer (L1)based in Tauranga youll be part of a dynamic frontline team that supports customers across a range of services. A key focus of your role will be debt recoveryworking with customers who have overdue accounts assessing their financial position and guiding them through repayment options that are sustainable and fair.

Youll also help small businessesunderstand their tax obligations navigate compliance and maintain financial health. This means using your judgement and problem-solving skills to deliver outcomes that support both the customer and the integrity of the tax system.

Our office environment offers a mix of communication channels including phone email and online messaging. Youll need to adapt quickly and confidently to different situations while maintaining a professional and empathetic approach.

Who Were Looking For Ko wai mātou e kimi nei

Were looking for people who can:

Communicate clearly and negotiate confidently
Show empathy and understanding especially in financial hardship situations
Solve problems with care and professionalism
Adapt to different customer needs and circumstances
Collaborate well in a team environment
Use digital tools and systems effectively
Pay attention to detail
Bring experience in customer service debt recovery or financial support
Demonstrate confidence in making outbound calls and assessing financial positions

Experience working with small businessesor understanding their challenges is a strong advantage.

Whats in it for You He aha ngā painga mōu

At IR we support your wellbeing and work-life balance. Youll benefit from:

Ongoing training and development
Generous leave entitlements
A supportive inclusive workplace culture
Financial wellbeing support including payroll giving and KiwiSaver contributions

This is a full-time role of 75 hours and 50 minutes per fortnight worked between 8:00am and 5:00pm Monday to Friday. The salary for this position is $60385 per annum and a start date of 30 March 2026.

About Inland Revenue Mō te Tari Taake

Inland Revenue is the backbone of New Zealands revenue system collecting the funds that support essential services and programmes. Through excellent service and fair compliance we help strengthen the economy and support communities across Aotearoa.

How to Apply Me Pēhea te Tuku Tono

Ready to make a difference in Tauranga Apply online and attach your CV. For questions one of our team members will be in touch.

Applications close Tuesday 3 February 2026 at 10.00am.
Important note: This role may close early depending on the volume of interest please apply early.

Required Experience:

Unclear Seniority

DescriptionAbout the Role Mō te TūrangaAre you passionate about supporting the economic wellbeing of Aotearoa and helping local businesses thrive As a Customer Service Officerat Inland Revenue (IR) in Tauranga youll play a vital role in guiding customers through their obligations and finding practi...