Sr. Strategic Customer Success Analyst

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Role Summary

The Sr. Strategic Analyst will play a pivotal role in shaping the direction and performance of Kaseyas Support & Customer Success organizations. This role combines analytical rigor strategic thinking and executive-level communication. The ideal candidate is data-driven comfortable operating independently and skilled at presenting insights and recommendations to senior leaders.

Key Responsibilities

Lead analytical deep dives and strategic initiatives that inform CS leadership decisions
Develop KPI frameworks forecasting models and operational dashboards
Build executive-ready presentations and narratives for SVP and Clevel audiences
Partner with cross-functional teams (Finance Sales Ops Product Support etc.) to drive strategic alignment
Own portions of the team operating rhythm: QBRs weekly KPIs governance
Support team transformation efforts including process redesign and program rollout
Maintain strong understanding of customer lifecycle segmentation health models and CS motions

Required Skills & Experience

5 years in Strategy Analytics Operations Consulting or related field
Strong executive communication and storytelling; ability to simplify complex analysis
Proficiency with BI tools (Power BI Sigma preferred but not required)
Strong Excel or Sheets modeling ability
Strong PowerPoint presentation design ability
Experience in SaaS subscription metrics customer analytics or technical support analytics & operations
Ability to work autonomously manage multiple workstreams and prioritize effectively

Success Metrics

Quality & Timeliness of Deliverables:Deliversaccurate leadershipready strategic analyses models and presentations on time with minimal revision cycles required
Influence on DecisionMaking:Produces insights that directly shape Support/Services decisions - reflected by adoption of key recommendations and recurring inclusion in leadership reviews
Capacity Relief & Operational Leverage:Effectively absorbs the majority of IClevel strategic and analytical workload enabling the manager to reallocate time toward higherlevel orchestration and alignment
Stakeholder Satisfaction & CrossFunctional Partnership:Earns strong feedback from Support Services and crossfunctional partners for responsiveness clarity and effectiveness
Process & Analytics Improvements:Drives measurable improvements in reporting frameworks models or workflows targeting reduction in manual effort through standardization automation or new strategic tools

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience:

Senior IC