Regional Account Manager South UK
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are seeking an experienced Regional Account Manager to manage and develop customer relationships across the South of the UK.
This is a highly autonomous field-based role involving extensive UK travel with a strong emphasis on customer retention service quality and operational support. The successful candidate will work closely with engineering teams and act as a key point of contact for customers ensuring service levels and contractual commitments are consistently met.
This is a service-led role not a sales position.
Key Responsibilities
Account & Customer Management
Manage a portfolio of customer accounts across the South UK region
Build and maintain long-term customer relationships focused on retention and satisfaction
Act as the primary point of contact for operational and service-related matters
Handle customer issues professionally using strong negotiation and conflict-resolution skills
Operational & Technical Support
Support Engineers with machine installations removals and site activity
Attend customer sites as required to ensure smooth operational delivery
Participate in a 1-in-4 weekend watching brief rota escalating issues when necessary
Reporting & Analysis
Analyse operational and account performance data
Produce clear accurate reports for internal stakeholders and customers
Identify trends and opportunities for service improvement
Requirements
Candidate Requirements (Essential)
Minimum 4 years experience within the Arcade / FEC / Amusements industry
Proven account management experience
Strong data analysis and report writing skills
Excellent negotiation communication and conflict-resolution abilities
Physically fit and comfortable supporting on-site operational activity
Full UK driving licence
Desirable
IOSH qualification (or willingness to obtain)
Benefits
Package & Benefits
Salary
Bonus scheme up to 7.5%
Company car (Kia Ceed) and fuel card
Group Life Assurance
28 days annual leave
1 additional seasonal day at Christmas
Monthly lunch vouchers
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
