Interface Support Analyst

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Title: Interface Support Analyst

Reports Directly To: Director of Interoperability

Location: Hybrid

Hours Per Week: Full Time

Risk Designation: High

Job Summary

The Interface Support Analyst will provide support to internal and external customers functioning as the first level of support for interface requests. At a high level the role will be responsible for data feed alert management facilitating communication with clients and vendors and troubleshooting issues. The Interface Support Analyst will assist on ad-hoc requests from customers and work to provide resolution in an efficient timely manner.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Maintain operational status of production data feeds and systems
Manage incoming inquires on existing data feeds by answering questions troubleshooting and resolving open issues.
Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
Improve resolution times and technical understanding by proactively researching and contributing to knowledge base.
Actively identify areas of improvement and follow through to completion of enhancement.
Manage data feed alerting automate process and continually build customer technical contact list.
Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
Daily and weekly on-call responsibilities.

Qualifications

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outstanding communication organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
Knowledge of Healthcare standards such as HL7 V2 messages HL7 CCDA HL7 FHIR and IHE ITI transactions preferred.
Ability to evaluate and solve complex problems and issues.
Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical business technical)
Take pride in delivering quality data that meets the client and end-users needs
Knowledge of network connectivity and security principles (VPN whitelisting certificates etc.) preferred

Experience and/or Education Requirements

Bachelors or Masters degree in computer science or information systems preferred.
Experience with Javascript XML Mirth Connect HL7 Interfaces and FHIR resources preferred
Understanding of Healthcare Integrations via experience or education preferred
Healthcare IT experience preferred

Required Experience:

Position Title: Interface Support AnalystReports Directly To: Director of InteroperabilityLocation: HybridHours Per Week: Full TimeRisk Designation: HighJob SummaryThe Interface Support Analyst will provide support to internal and external customers functioning as the first level of support for inte...

Position Title: Interface Support Analyst

Reports Directly To: Director of Interoperability

Location: Hybrid

Hours Per Week: Full Time

Risk Designation: High

Job Summary

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Maintain operational status of production data feeds and systems
Manage incoming inquires on existing data feeds by answering questions troubleshooting and resolving open issues.
Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
Improve resolution times and technical understanding by proactively researching and contributing to knowledge base.
Actively identify areas of improvement and follow through to completion of enhancement.
Manage data feed alerting automate process and continually build customer technical contact list.
Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
Daily and weekly on-call responsibilities.

Qualifications

Outstanding communication organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
Knowledge of Healthcare standards such as HL7 V2 messages HL7 CCDA HL7 FHIR and IHE ITI transactions preferred.
Ability to evaluate and solve complex problems and issues.
Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical business technical)
Take pride in delivering quality data that meets the client and end-users needs
Knowledge of network connectivity and security principles (VPN whitelisting certificates etc.) preferred

Experience and/or Education Requirements

Bachelors or Masters degree in computer science or information systems preferred.
Experience with Javascript XML Mirth Connect HL7 Interfaces and FHIR resources preferred
Understanding of Healthcare Integrations via experience or education preferred
Healthcare IT experience preferred

Required Experience: