Financial Analyst CSX, Customer Service Finance
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The Financial Analyst - CSX will drive cost efficiency and operational excellence for Amazons Customer Service organization by leading financial analysis for VCPC (Variable Cost Per Contact) projects and strategic initiatives. This role partners with cross-functional teams globally to identify optimization opportunities analyze cost trends and deliver year-over-year improvements. The ideal candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency.
Key job responsibilities
As a Financial Analyst supporting VCPC (Variable Cost Per Contact) initiatives you will:
Lead financial analysis for VCPC improvement projects identifying cost reduction opportunities and efficiency gains across Customer Service operations
Partner with cross-functional stakeholders to influence decision-making on cost optimization initiatives and resource allocation
Track and report on project performance monitoring key metrics and providing regular updates on progress toward YoY improvement targets
Analyze cost trends by month location and vertical to identify optimization opportunities and support data-driven recommendations
Develop financial models and business cases to evaluate VCPC initiatives and quantify potential savings
Support monthly and quarterly financial reporting providing insights into variances and trends that impact VCPC performance
Collaborate with Customer Service Operations and Finance teams to ensure alignment on project goals and deliverables
Communicate findings clearly to stakeholders at various levels translating complex financial data into actionable insights
Build and maintain tracking mechanisms to measure the impact of improvement initiatives and ensure accountability for results
A day in the life
Youll start your day reviewing VCPC performance metrics and identifying trends that require deeper analysis. Youll collaborate with Customer Service and Operations leaders to discuss ongoing cost optimization projects providing financial insights that guide decision-making. Much of your time will be spent building financial models analyzing cost drivers across different locations and verticals and tracking progress on improvement initiatives. Youll prepare updates for stakeholders clearly communicating project status and financial impact. Youll also participate in cross-functional meetings to influence resource allocation decisions and ensure alignment on YoY improvement targets.
About the team
We are Customer Service Finance (CSF) integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data-driven decision-making. We collaborate globally celebrate diverse perspectives and support our peers to excel. If you thrive in simplifying the complex deriving insights from numbers and enabling teams to move thoughtfully and quickly forward were the team for you. Join us to apply your financial acumen to diverse challenges build lasting relationships and take great strides in your career growth.
- Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science)
- 4 years of creating process improvements with automation and analysis experience
- 4 years of applying key financial performance indicators (KPIs) to analyses experience
- 4 years of identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes experience
- 4 years of finance or a related analytical field experience
- Experience working with stakeholders
- 4 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience working with large-scale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
As a Financial Analyst supporting VCPC (Variable Cost Per Contact) initiatives you will:
Lead financial analysis for VCPC improvement projects identifying cost reduction opportunities and efficiency gains across Customer Service operations
Partner with cross-functional stakeholders to influence decision-making on cost optimization initiatives and resource allocation
Track and report on project performance monitoring key metrics and providing regular updates on progress toward YoY improvement targets
Analyze cost trends by month location and vertical to identify optimization opportunities and support data-driven recommendations
Develop financial models and business cases to evaluate VCPC initiatives and quantify potential savings
Support monthly and quarterly financial reporting providing insights into variances and trends that impact VCPC performance
Collaborate with Customer Service Operations and Finance teams to ensure alignment on project goals and deliverables
Communicate findings clearly to stakeholders at various levels translating complex financial data into actionable insights
Build and maintain tracking mechanisms to measure the impact of improvement initiatives and ensure accountability for results
A day in the life
Youll start your day reviewing VCPC performance metrics and identifying trends that require deeper analysis. Youll collaborate with Customer Service and Operations leaders to discuss ongoing cost optimization projects providing financial insights that guide decision-making. Much of your time will be spent building financial models analyzing cost drivers across different locations and verticals and tracking progress on improvement initiatives. Youll prepare updates for stakeholders clearly communicating project status and financial impact. Youll also participate in cross-functional meetings to influence resource allocation decisions and ensure alignment on YoY improvement targets.
About the team
We are Customer Service Finance (CSF) integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data-driven decision-making. We collaborate globally celebrate diverse perspectives and support our peers to excel. If you thrive in simplifying the complex deriving insights from numbers and enabling teams to move thoughtfully and quickly forward were the team for you. Join us to apply your financial acumen to diverse challenges build lasting relationships and take great strides in your career growth.
- Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science)
- 4 years of creating process improvements with automation and analysis experience
- 4 years of applying key financial performance indicators (KPIs) to analyses experience
- 4 years of identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes experience
- 4 years of finance or a related analytical field experience
- Experience working with stakeholders
- 4 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience working with large-scale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Cognos
- Forecasting
- Hyperion
- Microsoft Access
- Pivot tables
- Accounting
- Analysis Skills
- Microsoft Excel
- Financial Analysis
- Financial Modeling
- Budgeting
- Financial Planning
About Company
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