| Job Summary: |
The Customer Service Representative will serve as the primary point of contact for LS Starrett Company customers ensuring a high level of satisfaction by providing prompt professional and knowledgeable assistance. This role involves handling inquiries processing orders troubleshooting issues and supporting both internal teams and external clients with product and service information.
Duties and Responsibilities:
| - Respond to customer inquiries via phone email and other communication channels in a courteous and timely manner.
| - Process sales orders returns exchanges and service requests accurately within company systems.
| - Provide detailed product and service information including recommendations and troubleshooting guidance.
| - Collaborate with Sales Technical Support and Operations teams to resolve customer concerns.
| - Maintain accurate records of customer interactions transactions and follow-ups.
| - Identify and escalate priority issues to the appropriate department or management when necessary.
| - Ensure compliance with company policies procedures and quality standards.
| - Support continuous improvement by identifying recurring issues and providing feedback to enhance processes.
| - Participate in training sessions to stay current on product knowledge company updates and customer service best practices.
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|
Qualifications:- High school diploma or equivalent required; associate or bachelors degree in Business Communications or related field preferred.
| |
- Minimum of 13 years of customer service experience preferably in a manufacturing distribution or technical environment.
| |
- Strong communication skills both verbal and written with a professional and customer-focused approach.
| |
- Proficient in Microsoft Office Suite (Word Excel Outlook) and comfortable learning new software systems.
| |
- Experience with ERP/CRM systems (e.g. SAP Oracle Salesforce) is a plus.
| |
- Ability to multitask prioritize and manage time effectively in a fast-paced environment.
| |
- Detail-oriented with strong problem-solving skills and a commitment to accuracy.
| |
- Team-oriented mindset with the ability to collaborate across departments.
Education Requirements: - Minimum High School Diploma or GED
Years Of Experience: - Minimum 1 year of experience
| |
Required Experience:
Senior IC
Job Summary:The Customer Service Representative will serve as the primary point of contact for LS Starrett Company customers ensuring a high level of satisfaction by providing prompt professional and knowledgeable assistance. This role involves handling inquiries processing orders troubleshooting is...
| Job Summary: |
The Customer Service Representative will serve as the primary point of contact for LS Starrett Company customers ensuring a high level of satisfaction by providing prompt professional and knowledgeable assistance. This role involves handling inquiries processing orders troubleshooting issues and supporting both internal teams and external clients with product and service information.
Duties and Responsibilities:
| - Respond to customer inquiries via phone email and other communication channels in a courteous and timely manner.
| - Process sales orders returns exchanges and service requests accurately within company systems.
| - Provide detailed product and service information including recommendations and troubleshooting guidance.
| - Collaborate with Sales Technical Support and Operations teams to resolve customer concerns.
| - Maintain accurate records of customer interactions transactions and follow-ups.
| - Identify and escalate priority issues to the appropriate department or management when necessary.
| - Ensure compliance with company policies procedures and quality standards.
| - Support continuous improvement by identifying recurring issues and providing feedback to enhance processes.
| - Participate in training sessions to stay current on product knowledge company updates and customer service best practices.
|
|
Qualifications:- High school diploma or equivalent required; associate or bachelors degree in Business Communications or related field preferred.
| |
- Minimum of 13 years of customer service experience preferably in a manufacturing distribution or technical environment.
| |
- Strong communication skills both verbal and written with a professional and customer-focused approach.
| |
- Proficient in Microsoft Office Suite (Word Excel Outlook) and comfortable learning new software systems.
| |
- Experience with ERP/CRM systems (e.g. SAP Oracle Salesforce) is a plus.
| |
- Ability to multitask prioritize and manage time effectively in a fast-paced environment.
| |
- Detail-oriented with strong problem-solving skills and a commitment to accuracy.
| |
- Team-oriented mindset with the ability to collaborate across departments.
Education Requirements: - Minimum High School Diploma or GED
Years Of Experience: - Minimum 1 year of experience
| |
Required Experience:
Senior IC
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Job Location:
Hourly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
