Senior Technical Trainer

Job summary

Were looking for a Senior Technical Trainer who can deliver world-class training that empowers DigiCerts technical audiences Solutions Engineers partners and customers to confidently use and advocate for our products.

This role sits within the Technical Enablement organization and is responsible for designing delivering and maintaining high-impact training across PKI Device Trust Certificate Lifecycle Management Software Trust and related DigiCert solutions.

Youll work closely with Product Engineering Sales Support and Partner teams to ensure that every learner walks away with clarity confidence and hands-on skill.

What you will do

Training Delivery & Facilitation

• Deliver engaging virtual and in-person technical training for internal teams partners and customers.
• Lead workshops labs and certification sessions across DigiCert product lines (e.g. CLM TLM/STM Device Trust PKI SSO integrations automation/scripting labs).
• Adapt delivery based on audience persona (SE Support partner engineers customer admins).

Curriculum & Content Development

• Build and maintain course materials including slides lab guides assessments demos and certification content.
• Partner with Product and Engineering to ensure content reflects current releases roadmap updates and industry best practices.
• Translate complex technical concepts into digestible actionable learning.

Environment & Lab Ownership

• Collaborate with Engineering/CloudShare/DevOps teams to ensure lab environments are configured stable and up to date.
• Troubleshoot lab issues and drive improvements to hands-on learning experiences.

Cross-Functional Partnership

• Work with SE leadership Partner Enablement Product Marketing and Support to identify skill gaps and create training that directly impacts adoption and product proficiency.
• Participate in product launch readiness initiatives and live enablement events (Tech Summit SKO SE bootcamps).

Quality & Evaluation

• Collect learner feedback and use metrics to improve content and delivery.
• Ensure training meets DigiCerts enablement standards for accuracy clarity and impact.

What you will have

Technical Expertise

• 4 years experience in technical training technical enablement solutions engineering or systems administration.
• Strong understanding of PKI certificates CLM identity & access management TLS or related security technologies.
• Ability to articulate how DigiCert solutions solve real-world business and technical problems (mapping features value).
• Comfortable discussing APIs integrations cloud infrastructure and deployment architectures at a high level.
• Familiarity with scripting/automation (Python PowerShell Bash) to support advanced lab content.

Training & Instructional Skills

• Proven ability to deliver clear engaging technical training to mixed audiences.
• Experience building structured training materials (labs guides videos assessments).
• Strong facilitation storytelling and classroom management skills.

Tools & Platforms

• Proficiency with LMS platforms content authoring tools and virtual classroom technologies.
• Experience with CloudShare or other lab provisioning environments.
• Ability to work with Confluence Jira Highspot GitHub or similar tooling.

Soft Skills

• Highly organized proactive and able to manage multiple courses and stakeholders.
• Exceptional communication able to simplify the complex.
• Strong ownership mindset; able to work independently and drive outcomes.
• Collaborative positive team-oriented approach.

Nice to have

• Experience training on DigiCert products specifically (CLM Device Trust Manager Software Trust Manager DigiCert ONE modules).
• Background in cybersecurity PKI architectures or certificate lifecycle management.
• Certifications such as:
  • CompTIA Security
  • CISSP
  • Certified PKI Professional (CPKI)
  • AWS/Azure/GCP foundational certs
• Experience working with partner training programs or customer education.
• Instructional design experience (ADDIE adult learning theory blended learning).

Benefits

• Generous time off policies
• Top shelf benefits
• Education wellness and lifestyle support

DigiCert offers a competitive benefits package for all of our full-time employees.

DigiCert is an Equal Opportunity employer and is committed to diversity in its compliance with applicable federal and state laws DigiCert prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified person with disabilities and protected veterans are strongly encouraged to apply.

#LI-KK1