Inside Service Manager
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Job Location:
Cedar Rapids, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We strive to be Your Future Your Solution to accelerate your career!
Inside Service Manager
Position Summary
The Inside Service Manager is responsible for delivering an exceptional customer experience and ensuring customer satisfaction goals are consistently met. This role serves as a key liaison between Sales Service Marketing Engineering and Manufacturing supporting dealers customers and end users. The Inside Service Manager oversees inside service operations technical support and warranty functions while driving continuous improvement across service processes and systems.
Key Responsibilities
Leadership & Team Management
Lead all aspects of people management including hiring onboarding training performance management coaching discipline and termination.
Ensure team members meet performance expectations while delivering timely high-quality service to internal and external customers.
Establish implement and monitor short- and long-term goals for the inside service team.
Maintain strict confidentiality and professionalism at all times.
Demonstrate confidence and sound judgment when navigating complex situations difficult conversations and organizational change.
Service Strategy & Cross-Functional Collaboration
Partner closely with Sales and Service leadership to direct resource allocation and prioritize inside service activities.
Collaborate cross-functionally to ensure seamless customer interactions and alignment with customer service objectives.
Develop and implement new service offerings training programs documentation and support tools.
Lead the development and integration of software platforms and tools utilized by Field Service and internal teams to enhance the overall customer experience.
Ensure departmental systems (including JDE ADP SolidWorks and related tools) effectively support business needs.
Technical Support Productivity & Process Improvement
Work with Sales Engineering Quality and dealer networks to analyze troubleshoot and resolve product-related issues.
Provide input and feedback on new product development enhancements and ongoing maintenance requirements.
Identify and implement process improvements related to warranty administration customer relations and issue resolution.
Oversee and support the C-Tech training program.
Conduct root cause analysis and develop corrective action plans including Service Bulletins or recall initiatives when required.
Manage and support projects involving technical support sample coordination prototyping field testing product validation and intellectual property activities.
Engage with customer and dealer personnel to provide field insights that support product development market strategy and marketing communications.
Qualifications & Required Skills
Bachelors degree in Business Agricultural Systems Technology Agricultural Business Engineering or a related field or equivalent combination of education and 45 years of relevant experience.
Experience supporting or contributing to product development initiatives.
Strong understanding of end-user markets and industry dynamics.
Proficient computer skills and comfort working with multiple systems and software tools.
Excellent analytical problem-solving and decision-making abilities.
Demonstrated leadership skills with the ability to influence motivate and guide teams.
Extensive experience in supplier relationship management.
Strong understanding of customer needs market requirements and service expectations.
Ability to develop and execute sourcing strategies aligned with business objectives and market conditions.
Willingness to travel a minimum of six weeks per year.
Saige Partners one of the fastest growing technology and talent companies in the Midwest believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
I’M LOOKING FOR A CAREER start here I’M READY TO HIRE start here 0 CURRENT OPENPOSITIONS browse jobs BUILDING CAREERS NOT JOBS Saige Partners is uniquely qualified to provide talent solutions for its clients. Through our extensive network we are able to identify, attract, place, and r ... View more
