Collections Negotiator
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Job Location:
Northampton - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Collections Negotiator
Northampton (office based within 15 mile radius - Fully remote if over 20 miles of Northampton)
22000 uncapped commission
35 hour week on a 3-weekly rotation
This role sits within our clients contact centre and involves managing inbound and outbound customer calls related to account resolution.
The position focuses on negotiating suitable payment arrangements answering queries and updating case records accurately. The role is target-driven and requires a strong focus on customer service compliance and performance.
Key Responsibilities:
- Handle high volumes of inbound and outbound calls professionally and efficiently
- Negotiate appropriate payment solutions while meeting call and performance targets
- Accurately update case management systems within agreed timescales
- Adhere to all data protection regulatory and compliance requirements
- Identify and appropriately support vulnerable customers escalating when necessary
- Communicate clearly and calmly with customers including in challenging situations
- Work collaboratively within the team to support overall performance and efficiency
Skills & Experience:
- Strong verbal and written communication skills
- Ability to remain calm and professional under pressure
- Target-driven with experience working to KPIs
- Self-motivated and able to work in a fast-paced high-volume environment
- Good attention to detail and accurate record-keeping
- Resilient to collections and complaints handling
- Previous collections experience is highly desirable alternatively experience working in a contact centre high call volume or KPI driven role.
Additional Info:
- 3 weekly shift rotation:
Week 1 Monday 8am-15:30pm Tuesday to Friday 8am14:30pm & Saturday 9am13:00pm.
Week 2 Monday Friday 09:30am17:00pm
Week 3 Monday Friday 11:30-19:00pm
- On site parking
- Uncapped Commission structure
- Pension Health Cash Plan Employee assistance programme
Key Skills
- EAM
- Economics
- Food Technology
- General Ledger Accounting
- Business Solutions
About Company
ACS Staffing Solutions is an experienced recruitment agency based in the Midlands. We specialise in temporary and permanent recruitment across the UK.
