Neighbourhood Advisor (9 month FTC)

Neighbourhood Advisor

Background

It is a great time to join Golding as we are an efficient local visible and listening organisation providing sustainable homes and communities. We have an established track record for building quality homes and investing in our local communities.

Werereally excited about the future and to help us improve our customer offer wererecruiting for a Neighbourhood Advisor on a 9 month Fixed term contract. Youllbe part of our Neighbourhoodteam in our Customer Experiencedirectorate and play a key role in shaping our future.

What youll be doing

As a NeighbourhoodAdvisor youllprovide an effective and efficient neighbourhood management service thatllmeet customer needs and service demands. With a strong focus on customer satisfaction ensuring work is carried out to a very high standard and all statutory and regulatory obligations are met and all targets and KPIs are achieved

Youllprovide effective and efficient tenancy management to our customers provide customers with general advice on tenancy matters carry out block/estate inspections - ensuring we maximise customer engagement and manage a varied caseload. Youllwork with the local authorities and attend court to represent Golding Homes when required.

Youll be an ambassador for customers knowledgeable about the local area where you work and having an awareness of diverse customer and champion neighbourhood plans proactive interventions to improve outcomes for customers.

Our customers are located across the wider Maidstone area and this role will predominantly be looking to support customers withinMaidstone and the surrounding areas.

More about you. What can you bring

Youll have seasoned experience within the housing sector dealing with anti-social behaviour management of serious and complex ASB cases and conflict resolution. You will have extensive knowledge of housing management legislation and the diverse needs of customers.

Youll be a confident individual with exceptional customer service skills with the ability to build rapport with customersand a good working relationships with internal/external colleagues and stakeholder agencies.

Please note a Basic DBS and full driving licence is required for this role.

When and where youll be doing it

You will enjoy a 37 hour working week and earn an annual salary of circa 38495.

Our Hub Home Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new modern and bright space which inspires creativity and innovation.

What will you get in return

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary designed to support you throughout your working life here.

Youll get:

28 days annual leave per year (plus bank holidays)

Company Pension contribution and life assurance

Flexible Benefits including health cash plan additional holiday purchase cycle to work scheme onsite gym retail discounts and more.

An annual Wellbeing Fund

Closing Date: Sunday 01 February at midnight

We will be sifting applications throughout and reserve the right to close applications early.

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.