Homeowner Officer FTC 7422

We Build Homes For Sale Or Rent Across The Country

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Homeowner Officer

Contract Type: Fixed Term 12 months Full Time 35 hours

Salary: 32881 per annum (London) 28886 per annum (Regional)

Grade:6

Reporting Office: London Stratford or Manchester Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location

Closing Date: 22^nd January 2026 23:00

Interview Dates: 2^nd & 3^rd February 2026

Please click here for the role profile -Homeowner

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Homeownership Team at L&Q:

We are currently seeking a Homeowner Officer to provide highquality administrative support for our homeownership home improvement service . This is a customerfocused role where accuracy collaboration and a firsttimeresolution mindset are key.

The role sits within the Homeownership Team which supports homeowners throughout the sales processfrom pre-sale through to reservationensuring transactions progress in line with business targets. The team also:

Communicates with customers at every stage of their journey
Provides accurate and timely information to solicitors acting for prospective purchasers
Supports residents purchasing additional shares through the staircasing process
Works collaboratively with internal teams and external stakeholders to help achieve performance targets

This is an excellent opportunity for someone with strong attention to detail confidence working with legal documentation and a customer-focused approach.

If this sounds like you we would love for you to apply!

Your impact in the role:

In this role you will review and interpret legal documentation including leases and transfer documents to assess and determine homeowner improvement requests. Decisions will be made in line with relevant lease or transfer provisions ensuring compliance and consistency.

You will have a varied workload and will be responsible for:

Providing accurate and timely administrative services for homeowner improvement requests
Preparing written documentation to be sent to our customers
Managing daily workloads to meet agreed volume and service targets
Taking ownership of customer enquiries and seek to resolve issues at first point of contact
Supporting income generation by ensuring correct charges are raised and collected
Maintaining accurate records and data across relevant systems
Working collaboratively with internal teams and external stakeholders including customers solicitors mortgage lenders surveyors and financial advisors

What youll bring:

To succeed in this role you must be customer focused have a positive attitude be an excellent communicator and be able to multitask. You need to have the ability to work on your own initiatives and meet deadlines you will also need experience gained from a housing or legal background. Excellent organisational skills and attention to detail is also essential in this role.

To succeed in this role you must be customer focused have a positive attitude be an excellent communicator and be able to multitask. You will have:

Good knowledge of shared ownership leasehold legislation and homeownership
Strong customer service skills with a solutionsfocused approach
Good IT skills with working knowledge of Microsoft Office
Excellent attention to detail
Ability to manage competing priorities and work to deadlines
Team working and collaboration skills for working with internal and external stakeholders

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Required Experience:

Contract

Title: Homeowner OfficerContract Type: Fixed Term 12 months Full Time 35 hoursSalary: 32881 per annum (London) 28886 per annum (Regional)Grade:6 Reporting Office: London Stratford or Manchester TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working l...