Manager, AI Enablement Operations

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

The Work

The Manager AI Enablement Operationsis responsible forrunning the operational engine of the banks AI program. This role ensures that AI platforms training communications and adoption programs work in practice not just on paper.

The role sits within the AI Centre of Enablement (AICoE) and acts as the execution layer between AI strategy governance and the business. While senior leadership sets direction and risk posture this role ensures the organisation canactually useAI day to day.

This includes owning the AI Champions program AI training pathways enterprise AI communications and the operational enablement of platforms such as M365 Copilot and Microsoft Foundry.

The Core Responsibilities!

1. AI Champions and Adoption Programs
Own the AI Champions operating model onboarding cadence and engagement
Maintain playbooks expectations and communication channels for Champions
Ensure Champions are actively driving AI usage within their business units

2. AI Training and Capability Enablement

Own the White Blue and Black Belt AI pathways
Build and manage certifications completion tracking and reporting
Coordinate training content learning sessions and follow-up communications
Partner with HR and the AICoEto embed AI capability into the workforce

3. AI Communications and Enablement Content

Run all AICoEcommunications channels including updatesshowcases and announcements
Build andmaintainexecutive leadership and enterprise AI presentation decks
Ensure employees understand what AI tools are available how to use them and what is approved

4. AI Platform Enablement and Administration

Act as the operational owner for M365 Copilot and Microsoft Foundry enablement
Coordinate withCloudOps Security GitHub and Microsoft on:
Licensing and access
Platform readiness
Changes issues and escalations
Ensure AI platforms are usable supported and aligned to governance requirements

5. Adoption Engagement and Readiness Tracking

Track training completion Champions activity tool usage and engagement
Maintain dashboards and operational reporting for the AICoE
Identifyadoption gaps and work with leaders to close them

What success looks like

AI Champions are active and visible in every business unit
Employees move through clear AI learning pathways
Copilot and Foundry access iswell managedand predictable
AI communications are regular clear and trusted
Leadership is not pulled into day-to-day enablement or platform issues

Lets Talk About You!

Experience and Profile
Strong program or operations leadership experience in technology digital or enterprise platforms
Comfortable working across IT Security Data HR and business teams
Experience running enterprise enablement adoption or platform rollout programs
Highly organized execution-focused and able to keep multiple workstreams moving
Able to translate strategy into operational delivery

Education and Experience

Bachelors degree in business communications information systems or related field
Minimum 7 years of experience in enablement platform operations transformation or related domains
Experience in financial services or similar regulated environment is an asset
Exposure to AI productivity tooling and value frameworks preferred

What we offer For full-time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience:

Manager

Join a ChallengerBeing a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate abo...