IT Assistant Manager
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Job Location:
Umluj - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an Assistant IT Manager to support the planning operation and continuous improvement of information technology systems at SLS The Red Sea. Working closely with the Director of IT and hotel leadership this role ensures the reliability security and performance of all IT infrastructure and systems enabling seamless hotel operations and exceptional guest experiences in line with SLS and Ennismore standards.
Key Responsibilities
- Support the day-to-day operation of all hotel IT systems including PMS POS networks servers telephony Wi-Fi and end-user devices.
- Assist in maintaining system availability performance and security across all hotel departments.
- Provide technical support and troubleshooting for hardware software and network-related issues.
- Support system integrations between PMS POS Finance Sales F&B and third-party applications.
- Assist in implementing and maintaining IT security policies access controls backups and disaster recovery procedures.
- Monitor system performance and escalate issues proactively to minimize operational downtime.
- Support new system implementations upgrades patches and testing activities.
- Maintain accurate IT documentation asset registers licenses and configuration records.
- Assist with vendor coordination service contracts and support agreements.
- Support user access management system permissions and onboarding/offboarding processes.
- Provide IT support during critical hotel operations openings and special events.
- Ensure compliance with Ennismore IT standards cybersecurity requirements and local regulations.
- Support IT audits risk assessments and compliance reporting.
- Promote IT best practices and provide basic system training to hotel colleagues.
- Act as a deputy to the IT Manager when required supporting leadership and decision-making.
- Maintain effective communication with department heads to understand operational technology needs.
- Uphold data protection confidentiality and information security standards at all times.
Qualifications :
- Degree or diploma in Information Technology Computer Science or a related field preferred.
- Minimum 35 years experience in hotel IT operations with exposure to assistant or supervisory responsibilities.
- Strong knowledge of hotel systems including PMS (Opera preferred) POS systems networking and end-user support.
- Experience with network infrastructure servers Wi-Fi solutions and cybersecurity fundamentals.
- Familiarity with system integrations cloud-based applications and vendor management.
- Strong troubleshooting analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work flexible hours including on-call support when required.
- Prior Middle East or luxury lifestyle hotel experience is an advantage.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Administrative Skills
- Time Management
- Information Management
- Information Systems
- Information Technology
- Leadership skills
- Organizational Skill
- Business Process Skill
- Communication
- Information Security
- Project Management
- Strategic Thinking Skills
- Team Player Spirit
- Problem Solving Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
