Customer Care Associate
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Job Location:
Cerritos, CA - USA
Hourly Salary:
$ 19 - 20
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Details:
We are seeking a customer-focused professional with full Customer Care cycle experience who can demonstrate professionalism warmth and enthusiasm while delivering exceptional service.
Position Type: Temp to Hire
Schedule: Monday through Friday 8:30am to 5:30pm. Attendance is strict.
Travel Requirement: Travel is required once converted to permanent employment.
Pay Rate: $19 to $20 per hour depending on experience
Language Requirement: Bilingual Spanish required
Schedule: Monday through Friday 8:30am to 5:30pm. Attendance is strict.
Travel Requirement: Travel is required once converted to permanent employment.
Pay Rate: $19 to $20 per hour depending on experience
Language Requirement: Bilingual Spanish required
POSITION OVERVIEW
The Customer Care Associate has a passion for taking care of customers and supporting a high-volume order environment. This role is responsible for processing customer orders placed via email fax phone and in person researching and resolving issues processing returns and supporting custom or special orders.
The Customer Care Associate has a passion for taking care of customers and supporting a high-volume order environment. This role is responsible for processing customer orders placed via email fax phone and in person researching and resolving issues processing returns and supporting custom or special orders.
This role thrives in a fast-paced environment with limited structure and requires strong initiative. The successful Customer Care Associate develops a strong understanding of products and internal policies and can identify issues that require escalation to leadership.
REPORTS TO
Customer Care Manager
Customer Care Manager
- ESSENTIAL FUNCTIONS
Research and resolve customer inquiries. - Interact with customers to provide information related to products services orders returns and claims.
- Most inquiries require a response with resolution within two business days to customers sales representatives and internal teams.
- Collaborate with sales accounting and shipping departments to process requests confirm orders obtain payment information and complete required documentation.
- Respond to customer questions efficiently using active listening personalization and a value-added approach.
- Build and maintain relationships with customers and internal partners to drive loyalty and retention. Manage assigned accounts and review performance.
- Provide timely updates to leadership regarding order status shipping issues and backorders.
- Provide limited front desk support when needed including greeting visitors routing calls and handling administrative tasks.
- Participate in trade shows and showroom setups and engage with customers face-to-face.
- Operate as a team player and collaborate to drive long-term customer satisfaction and organizational success.
Details:
COMPETENCIES
Strong verbal and written communication skills.
Strong verbal and written communication skills.
Highly detail oriented and task focused.
Proficient in Microsoft Office particularly Excel and Outlook.
Strong initiative with a problem-solving mindset.
Quick learner who adapts well to change and new systems or processes.
Team-oriented with a desire to contribute to a growing organization.
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent.
Minimum of one year of office-based customer service experience.
High school diploma or equivalent.
Minimum of one year of office-based customer service experience.
PREFERRED EDUCATION AND EXPERIENCE
Associate degree or higher.
Three or more years of office-based customer service experience.
Associate degree or higher.
Three or more years of office-based customer service experience.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- EAM
- Electrical Controls
- Air Ticketing
- ABB
- Electronics
About Company
Motive Workforce Solutions is a technical recruiting firm that specializes in project-based placements. Contact our recruiters today.
