Trainee Claims Handler

Norwich - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Job title: Junior Claims Handler Personal Lines
Salary: Competitive
Location: Norwich

PURPOSE OF ROLE:
At Lawes Group we are currently working with an established insurance business who are seeking a Junior Claims Handler to join their Claims team in their Norwich office. This role is ideal for someone at an early stage of their career who is looking to build a long-term career in insurance. Full training will be provided and the successful candidate will be supported in developing the skills required to handle insurance claims effectively and professionally.

RESPONSIBILITIES:

Assist with the handling of Personal Lines claims from first notification through to settlement
Communicate with policyholders insurers loss adjusters and third-party suppliers
Gather and accurately input claims information and documentation
Provide regular updates to customers and manage expectations throughout the claims process
Escalate complex queries to senior team members where appropriate
Ensure all claims are handled in line with company procedures and FCA requirements

DAY-TO-DAY:

Handling inbound and outbound calls and emails from customers
Updating claims systems and maintaining accurate records
Managing Motor Household and Travel claims
Requesting information and documents from customers and third parties
Supporting senior claims handlers with administrative tasks
Learning claims processes procedures and regulatory requirements
Working to agreed service standards and timescales

EXPERIENCE:

No prior claims experience required
Experience in customer service admin or office-based roles would be advantageous
School/ college leavers and graduates are encouraged to apply

SKILLS:

Strong communication skills and a professional telephone manner
Good attention to detail and willingness to learn
Positive attitude and ability to work as part of a team
Good IT skills including Microsoft Word and Excel
Organised with the ability to manage multiple tasks

If you have the relevant experience or know someone that does please contact me now onor email us at

Required Experience:

Intern

Job DescriptionJob title: Junior Claims Handler Personal LinesSalary: CompetitiveLocation: NorwichPURPOSE OF ROLE:At Lawes Group we are currently working with an established insurance business who are seeking a Junior Claims Handler to join their Claims team in their Norwich office. This role is id...