Consultant, User Experience

Canadian Imperial Bank Of Commerce

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Youll be joining CIBCs Enterprise AI Platforms & Solutions team. As a Consultant User Experience youll design intuitive human-centered experiences for our AI-powered products and internal copilots used across multiple lines of business. Youll partner with product managers data scientists engineers and risk/compliance to translate complex AI capabilities into clear trustworthy workflows that help employees get work done efficiently and safely. Youll lead projects end-to-enddefining experience strategy crafting interaction patterns for AI (chat copilots agents) and contributing reusable patterns to our design system.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How youll succeed

Design and deliver AI user experiences Create end-to-end UX for AI features including user flows wireframes interactive prototypes and design specifications.
Craft microcopy and system messaging Develop prompts disclosures error handling and safety/guardrail states to build trust and clarity.
Lead AI research and usability initiatives Plan and conduct research on trust calibration mental models explainability and error recovery; run usability tests and heuristic reviews translating insights into actionable design decisions.
Prototype and experiment with AI concepts Build interactive prototypes and simulate LLM behaviors for concept testing; collaborate with product and analytics to define and measure experiments and usability benchmarks.
Embed human-in-the-loop explainability and safety practices Design review steps confidence indicators explanations and feedback loops to improve AI; ensure responsible AI accessibility privacy security and compliance standards.
Collaborate across teams for delivery Work closely with product DS/ML engineering and risk teams to ensure feasibility performance and responsible use; present concepts to senior stakeholders and document decisions and acceptance criteria.
Contribute to the AI design system Evolve and maintain AI-specific patterns and components such as chat prompts citations agent controls and feedback widgets; provide usage guidelines and content standards for consistency and scalability.

Who you are

Experienced UX practitioner. You have 46 years designing software experiences; youve influenced decisions set goals and delivered artifacts with the right fidelity for the stage.
AI-minded designer. 2 years (preferred) designing AI/ML-powered features (e.g. chat/copilot recommendations or agent workflows) including explainability and feedback mechanisms. Familiarity with Jira/Confluence and Agile delivery practices.
Research-informed. Comfortable planning studies synthesizing insights and translating them into design opportunities and measurable improvements.
Systems- and data-aware. Able to reason about data flows APIs latency guardrails and how they impact UX; familiarity with concepts like prompting RAG and human-in-the-loop. Proficient in Figma (plus prototyping tools such as ProtoPie/Framer as an asset); strong interaction content and service design fundamentals.
You have a Degree/diploma in Design HCI Computer Science Information Studies Cognitive Psychology Business or related field (or equivalent experience).
Communicator and collaborator. Clear storyteller who builds consensus across disciplines and can present to senior leaders.
Values matter to you. You bring your real self to work and you live our valuestrust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards Digital Content Group Problem Solving Leadership Persona Creation Researching User Behavior User Experience (UX) User Interface (UI) Design Wireframing

Required Experience:

Contract

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningf...