Helpdesk Specialist

Frederick, MD - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

DK Consulting Overview: Founded in May 2003 DK Consulting LLC a woman-owned small business was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State Federal and Commercial customers and our services range from providing customers with that one critical resource to assuming responsibility for an entire IT project.

Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm Monday - Friday except for State holidays.

Position: Helpdesk Support Specialist

Client: State Highway Administration

Work location: Frederick Maryland (100% onsite)

Interview mode: Virtual

Requirements:

4 years experience providing Tier 1-2 Help Desk Support
2 years experience providing service desk support using ticketing software
Experience troubleshooting PC and Microsoft hardware or software
Support for PCs laptops thin clients stand-alone and networked printers standalone and networked scanners and modems
Prior experience working with Active Directory
Demonstrated experience installing upgrading and configuring:
- Desktop Operating Systems: Windows 2000 Windows XP Windows
- Server Operating Systems: Windows 2000 Windows 2003
- Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite Microsoft Outlook 2003 McAfee Virus Scan LANDesk Adobe Acrobat Photo Editor Cisco VPN software and imaging software
Service desk software (opening documenting closing and follow up on service calls)
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
Successful results of a background check

Required Experience:

DK Consulting Overview: Founded in May 2003 DK Consulting LLC a woman-owned small business was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State Federal and Commercial customers and our services range from providing cu...