Field Operations Manager
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Griswold Home Care of Raleigh/Apex is hiring aField Operations Managerto help run the front-of-house execution of our home care business.
This is a hands-on in-market leadership role focused onclient relationships caregiver onboarding scheduling execution and in-home assessments. You will work closely with senior leadership and backend operations to ensure care is delivered smoothly consistently and professionally.
This role is ideal for someone who wantsreal responsibility is comfortable learning the core mechanics of the business and is motivated by earning greater scope and compensation through performance not tenure.
This isnotan administrative role andnota guaranteed promotion path. It is a proving ground for future operational leadership.
Key Responsibilities
Field Operations & Scheduling Execution
Learn and support caregiver and client scheduling to ensure coverage and continuity of care
Solve day-of scheduling challenges including call-outs and urgent changes
Communicate clearly and professionally with caregivers and families
Partner with Care Operations and leadership to understand priorities and trade-offs
Client Services & In-Home Work
Conduct in-home assessments and client check-ins
Build trust with families and confidently guide next steps
Address common concerns such as resistance uncertainty and timing
Protect client hours through proactive communication and follow-up
Caregiver Onboarding & Support
Interview hire and onboard caregivers
Lead caregiver orientations and set expectations
Serve as a field-level resource for caregivers once placed
Leadership & Growth (Earned Over Time)
Handle escalated client and caregiver situations
Participate in inbound sales calls and follow-up conversations
Take on increasing decision-making responsibility as trust and competence are demonstrated
Contribute ideas to improve systems communication and care delivery
What Success Looks Like
Scheduling stability and reduced chaos
Calm confident decision-making under pressure
Strong relationships with clients and caregivers
Increased responsibility earned through results
Leadership presence without needing a title
Who You Are
Organized decisive and resilient
Comfortable working in a fast-paced imperfect environment
Willing to learn the details before taking on authority
Able to balance empathy with firmness
Interested in leadership through accountability not entitlement
Experience in home care healthcare staffing senior living or operations is helpful but judgment communication skills and learning speed matter more.
Compensation Benefits & Growth
Competitive base salary based on experience
Performance-based bonuses tied to expanded responsibility and outcomes
Paid time off
Increased scope and earnings as capability is demonstrated
Advancement is not guaranteed. It is earned.
Why Griswold Home Care
Griswold Home Care has been serving families for over 40 years. We are building a leadership-driven operation that runs cleanly professionally and independently of the owner.
If you want to be part of a team where competence trust and accountability matter and where growth follows performance this is a strong place to build your career.
Required Experience:
Manager
Key Skills
- Time Management
- Construction Experience
- Managed Care
- Management Experience
- Microsoft Outlook
- Utilization Management
- Case Management
- Pediatrics Experience
- Salesforce
- Relationship Management
- Leadership Experience
- Supervising Experience
About Company
$15.50 -$25.00 per hour Join the Griswold Home Care Family! Griswold Home Care of Raleigh is hiring caregivers in the Raleigh area for shifts ranging in ...
