Level 3 IT Solutions Technician Apprenticeship

Worcester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Level 3 IT Solutions Technician Apprenticeship Regency High School

At Regency High School we take pride in fostering a caring and inclusive environment for our students. The school caters for pupils with moderate severe and complex learning difficulties aged between 11 and 19. Our dedicated staff are committed to ensuring that every student thrives both academically and personally. We place a strong emphasis on promoting welfare while enriching the learning experience.

We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our school. This role is ideal for someone with a passion for IT a proactive mindset and a desire to make a meaningful impact in an educational environment.

Apprenticeship Summary:

Salary:7.55 an hour
Working Week:Monday to Thursday 8am 4pm and Friday 8am 3:30pm
Hours:37 hours per week
Online apprenticeship training supported by our skilled tutors
Level 3 IT Solutions Technician Apprenticeship standard qualification
Location: Regency High School Carnforth Drive Worcester Worcestershire WR4 9JL

The Role:

The ICT Technician is responsible for supporting the ICT Network Manager in the day-to-day oversight and provision of IT supplying tech support within the School to staff and students and providing a first-class service to all.

Key Responsibilities:

Support the ICT Network Manager in the day-to-day operation oversight and development of the schools IT systems.
Provide first-line technical support to staff and students delivering a high-quality customer-focused service.
Diagnose technical issues explore multiple solutions and implement effective resolutions.
Install configure repair replace and maintain PC and network hardware peripherals and software as directed.
Build rebuild and maintain workstations replacing faulty components and logging warranty or repair calls as required.
Set up configure and support IT equipment for assemblies presentations meetings and school events.
Maintain accurate helpdesk records logging all support requests and actions taken and complete routine IT administration tasks.
Monitor and replenish paper and toner supplies for photocopiers log copier usage and report low stock levels.
In the absence of the ICT Network Manager liaise with external support providers to resolve server or infrastructure issues including hardware maintenance and system restoration from backups.
Promote and safeguard the welfare of children and young people in line with school policies and statutory requirements.

The Candidate:

The ideal candidate will be a tech-savvy problem-solver with a genuine passion for IT support and a proactive customer-focused mindset. They will demonstrate strong technical skills alongside excellent interpersonal abilities.

Skills and Experience:

5 or more A* - C grades in GCSE
Familiarity with a range of computer platforms/software
Strong attention to detail and able to produce work with a high level of accuracy
Excellent communication skills
Excellent numeracy/literacy skills
Working knowledge of Microsoft Office
Willingness to accept responsibility prioritise work and to meet deadlines
Ability to work to high levels of accuracy and adhere to strict timescales
Ability to solve problems and identify diagnose and troubleshoot issues
Flexible and adaptable
A high level of organisational skills
Calm under pressure
A professional approach

Training and Development:

As an apprentice you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

Study towards a relevant qualification IT Solutions Technician Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.

What training will the apprentice take and what qualification will the apprentice get at the end The successful candidate will obtain a Level 3 IT Solutions Technician Apprenticeship standard qualification

What is the expected career progression after this apprenticeship Potential full-time employment for the right candidate upon successful completion of the apprenticeship

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance.

#InspireLP

Required Experience:

Junior IC

Level 3 IT Solutions Technician Apprenticeship Regency High SchoolAt Regency High School we take pride in fostering a caring and inclusive environment for our students. The school caters for pupils with moderate severe and complex learning difficulties aged between 11 and 19. Our dedicated staff ar...