Product Director

Role: Product Director

Location: Old Trafford Manchester

Package: 125k OTE

Product Director

PHMG is entering a pivotal phase of its growth. With a clear multi-year strategy focused on improving new sales effectiveness increasing the value we deliver to clients strengthening retention and unlocking sustainable additional revenue from our existing customer base product has become a central lever in achieving our ambitions.

Trusted by over 36000 businesses globally PHMG combines deep expertise in content creation and channel optimisation with a differentiated service model. As market dynamics evolve and technology lowers barriers to entry our ability to clearly define own and continuously improve our products is critical to maintaining our competitive edge and maximising long-term value.

Reporting directly to the Board the Product Director will play a senior leadership role in shaping and executing this strategy. They will own the evolution and commercial performance of PHMGs existing technical product portfolio ensuring our offerings are clearly defined well positioned and scaled effectively to drive growth retention and client lifetime value.

Working closely with Technical Service Design Sales Marketing and Operations teams this role will translate strategic ambition into a focused product vision operating model and roadmap delivering measurable outcomes for both clients and the business.

Key Responsibilities:

Product Strategy & Vision

• Own and scale a strategically important product portfolio that supports PHMGs growth ambitions shaping investment decisions and delivering measurable commercial impact as the business expands into new markets.

• Own and evolve the PHMG product vision and long-term strategy for existing products and services
• Identify opportunities to enhance value differentiation and scalability across the portfolio
• Translate company objectives and customer needs into actionable product strategies and roadmaps
• Define success metrics and ensure products are aligned with business and customer outcomes

Operating Model & Structure

• Define and evolve PHMGs product operating model including integration structure and governance
• Build a scalable product organisation aligned to PHMGs growth ambitions

Product Execution & Optimization

• Lead the continuous improvement of existing products through data-driven insights customer feedback and market analysis
• Prioritise initiatives that drive adoption retention revenue growth and operational efficiency
• Oversee roadmap planning backlog prioritisation and delivery across multiple product teams
• Balance incremental improvements with larger strategic bets and innovation initiatives

Customer & Market Insight

• Deeply understand customer needs pain points and usage patterns to inform product decisions
• Monitor market trends competitive landscape and emerging technologies
• Validate opportunities through research experimentation and metrics

Cross-Functional Leadership

• Partner with Engineering Design Marketing Sales Customer Success and Operations to deliver cohesive product experiences
• Communicate product strategy roadmap and progress to executives and key stakeholders
• Align teams around priorities trade-offs and timelines

Team Leadership & Development

• Lead mentor and develop product managers and product leaders
• Establish best practices for product discovery delivery and lifecycle management
• Foster a culture of accountability collaboration and continuous improvement

Performance & Accountability

• Own product KPIs and ensure outcomes are tracked reviewed and improved over time
• Use data and experimentation to guide decisions and measure impact
• Identify risks and proactively adjust strategy as needed

What you will need:

• Proven track record of success scaling optimising or revitalising existing products or platforms
• Demonstrated success in senior commercial roles driving revenue growth and market expansion through effective B2B sales and marketing plans
• High level of commercial acumen and ability to analyse complex data
• Familiarity with emerging technologies and trends skilled in identifying and mitigating potential risks associated with new technology product development
• Working knowledge of Cloud-based Telephony Communications AI Managed Services VoIP
• Client-centric focus with highly developed understanding of how to assess client needs and preferences
• Strong leadership and strategic planning skills with the ability to inspire and motivate teams to achieve ambitious goals
• Excellent communication and negotiation skills with experience developing and managing strategic partnerships with providers and stakeholders
• Experience of the North American market is preferable

About PHMG:

Established in 1998 PHMG has grown from a renowned Manchester-based business to the worlds leading audio branding agency working with 36000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung Audi and Adidas as well as SMEs in every sector of the global market. We give each a stellar production that combines creative copy world-class voice artistry and an exclusive Brand-Sound-Track - strengthening their business identity in the most memorable emotive way.

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Required Experience:

Director