Retention Account Manager
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Make a difference protect lives and achieve your dreams. Build your career with the industry-leading fire life safety and security company.
The Retention Account Executive is responsible for managing and growing an assigned portfolio of existing customer accounts. This role focuses on building strong long-term relationships ensuring customer satisfaction driving contract renewals and identifying opportunities for upselling and cross-selling additional products and services. The Retention Account Executive does not engage in new logo acquisition and instead concentrates on retaining and expanding current accounts.Essential Duties & Responsibilities:
Serve as the primary point of contact for assigned existing customer accounts.
Build and maintain strong long-term client relationships
Manage customer renewals contract extensions and pricing discussions
Proactively identify opportunities for upselling and cross-selling additional services or solutions
Collaborate with internal teams including operations service billing and leadership to ensure
customer needs are met
Address and resolve customer concerns in a timely and professional manner
Monitor account performance and ensure service delivery aligns with contractual agreements
Maintain accurate records of customer interactions opportunities and forecasts within the CRM
system
Support customer retention initiatives and contribute to overall revenue growth goals
Primarily relationship-driven role focused on existing accounts
Minimal to no cold calling or new business prospecting
May require periodic client meetings and site visits as needed
Customer retention and renewal rates are tracked to measure long-term account stability.
Revenue growth within existing accounts reflects the success of account expansion efforts.
Upsell and cross-sell performance indicates the effectiveness of identifying additional customer needs.
Customer satisfaction and relationship health are monitored to ensure strong ongoing partnerships.
Education/Qualifications:
Minimum of 2 years of account management experience is required.
Will require periodic client meetings and site visits as needed.
Strong relationship-building and communication skills
Ability to identify customer needs and present appropriate solutions
Excellent organizational and time-management skills
Experience working with CRM systems
Ability to collaborate effectively across departments
Experience in a service-based construction or technical industry
Background in contract management and renewals
Familiarity with long-term customer relationship management
Other Duties:
Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.
Performs other duties as assigned
Benefits and Perks:
Excellent pay
Medical dental vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for theALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer
Required Experience:
Manager
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
About Company
24/7 emergency service. Expert fire protection, alarms, sprinklers, and life safety solutions in Huntington Beach, CA. Serving Huntington Beach, CA and surrounding areas.
