Parts Counterperson
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Job Location:
Minerva, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary: Provide prompt accurate parts sales and customer service at the parts counter for an automotive repair shop dealership or independent parts store. Manage inventory process orders support technicians and maintain professional relationships with customers vendors and delivery partners.
Key Responsibilities:
- Greet customers and assess parts needs; locate identify and sell automotive parts and accessories.
- Enter and process parts orders (in-store phone and online) create invoices and handle cash/credit transactions.
- Advise customers and technicians on part compatibility fitment and basic installation considerations.
- Pull stage and package parts for pick-up delivery or technician use; coordinate with delivery drivers and courier services.
- Maintain accurate inventory records: cycle counts stock replenishment bin organization labeling and returns to vendors.
- Use parts management and POS software to look up part numbers check pricing availability and lead times.
- Place and follow up on special orders and backorders; expedite urgent parts as needed.
- Process warranty returns and core returns according to vendor guidelines.
- Maintain a clean organized and safe parts counter storeroom and displays.
- Provide technical and product information to customers and staff; escalate complex issues to parts manager or buyer.
- Meet sales and service targets; document customer interactions and service requests.
Qualifications:
- High school diploma or equivalent; technical schooling or automotive background preferred.
- 1 year experience in automotive parts retail parts counter or related inventory role preferred.
- Familiarity with OEM and aftermarket part numbering basic automotive systems and common vehicle makes/models.
- Experience using parts lookup software (e.g. Epicor DealerSocket PartsTech Identifix) inventory systems and POS terminals.
- Ford experience preferred (dealership or aftermarket parts knowledge specific to Ford vehicles a plus).
Skills and Abilities:
- Strong customer service and communication skills (phone in-person email).
- Attention to detail and accuracy in order entry and inventory management.
- Basic math and cash handling skills.
- Ability to read parts catalogs diagrams and technical bulletins.
- Time management and ability to prioritize in a fast-paced environment.
- Team player with the ability to support technicians and collaborate with sales/service teams.
Physical Requirements & Work Environment:
- Frequently stand walk reach bend and lift parts (often up to 50 lbs; heavier with assistance).
- Work performed in both counter/office area and warehouse/storage spaces; exposure to dirt grease and noise typical of automotive shops.
- May require occasional overtime and weekend shifts depending on business needs.
Reporting:
- Reports to Parts Manager Store Manager or Service Manager.
Preferred (Optional):
- Valid drivers license for parts delivery/pick-up.
- Certifications (ASE OEM product training) or demonstrated product knowledge in brakes electrical drivetrain etc.
- Ford OEM product training or dealership experience preferred.
Compensation:
- Hourly rate or salary depending on experience; include commission bonuses or benefits as applicable.
If you want this tailored specifically for a Ford dealership or adjusted for a retail chain I can revise it.
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
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