Employee Relations Partner

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your opportunity
New Relics People Team is seeking a proactive Employee Relations (ER) Manager who will focus on maintaining a fair legally sound and consistent work environment through effective management of employee relations issues investigation procedures and policy application across our global operations. contributing to mitigating organizational risk and fostering positive employee relationships.

What youll do

• Serve as a subject matter expert on local ER policies providing interpretation and risk-based guidance to HR Business Partners (HRBPs) and managers.
• Manage and document complex employee relations investigations escalating high-risk sensitive cases to senior HR leaders or Legal partners as appropriate.
• Provide clear consistent and legally sound advice to managers on policy interpretation especially in cases where local laws intersect with global standards.
• Provide day-to-day performance management guidance to management (coaching counseling career development performance improvement plans disciplinary actions etc.)
• Collaborate closely with Legal and HRBP Stakeholders to ensure the resolution of employee relations issues is legally sound.
• Execute the dissemination and maintenance of global HR policies and the Employee Handbook ensuring consistent interpretation while accommodating local legal requirements.
• Apply current knowledge of international and US labor laws to ER cases partnering with Legal and HRBPs to assess the impact of new legislation on existing practices.
• Design maintain and standardize official employment templates for multi-country use ensuring localization of legal clauses where required.
• Support the identification of new or streamlined global HR operational processes (e.g. leave management international onboarding/offboarding) to enhance efficiency and compliance across all entities.

This role requires

• 3-5 years of progressive HR experience in HR with a strong focus on Employee Relations policy administration and HR compliance.
• Strong foundational knowledge of major U.S. employment laws (FLSA Title VII FMLA ADA) and the ability to apply these laws directly to employee relations issues.
• Demonstrated ability to efficiently research interpret and apply non-U.S. labor and employment law principles under the direction of Legal and senior HR stakeholders.
• Functional knowledge of HR principles practice and processes including employment federal state and local laws.
• Strong problem solving collaboration critical thinking and team building skills.
• Attention to detail the utmost discretion when working with confidential data and dedication to customer service.
• Bachelors degree or equivalent work experience in business systems HR or related fields.

Bonus points if you have

• Experience managing employee relations (e.g. policy implementation employee relations and compliance) across multiple international jurisdictions.
• Demonstrated ability to adapt global policies to align with local labor laws cultural norms and statutory requirements.
• HR Certification (e.g. SHRM-CP SHRM-SCP or PHR/SPHR) Global certifications (like GPHR) a strong plus.
• High degree of cultural intelligence and demonstrated ability to navigate and resolve conflicts arising from diverse cultural backgrounds communication styles and local workplace norms.
• High level of working knowledge of global HRIS (Workday preferred) systems ATS systems (Greenhouse preferred) ticketing system knowledge and HR Operations automation processes.
• General understanding of international mobility/expatriate management.

Please note that visa sponsorship is not available for this position.

#LI-GK1 #LI-Remote

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

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