Intake Specialist

Are you driven to transform stressful situations into seamless client experiences

Do you have what it takes to be the cornerstone of a dynamic legal intake team

Are you ready to innovate and lead within a high-impact growth-oriented firm

Can you balance empathy with efficiency to convert consultations into meaningful outcomes

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

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• Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.

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**RECRUITERS DO NOT CONTACT**

NextLaw is the Northwests fastest growing and highest rated Criminal and Injury Law Firm a distinction weve earned through a steadfast commitment to delivering exceptional results and compassionate client service. Founded by former prosecutor Dan Gerl our firm handles a wide range of legal issues including DUI criminal defense personal injury and wrongful death among others. With over twenty years of dedicated service thousands have trusted Dan and his team to guide them through some of the most challenging periods of their lives.

Our mission is streamlined and robust: to ensure the best possible client experience and results. We arent just any legal team. We are a results-driven group that prioritizes the unique perspective of each client ensuring they are equipped with a strategic winning plan. Consequently we boast an impressive track record of acquittals dismissals settlements and verdicts that underscore the effectiveness of our strategies. Located in the thriving hubs of Tacoma and Olympia we are deeply committed to and embedded in our community.

The Intake Specialist role is pivotal to NextLaws mission of providing unmatched legal service and outcomes to our this role you will serve as the initial point of contact representing the firms compassionate and professional reputation. Your work will have a direct impact on client satisfaction and retention as well as the firms overall growth and success. As an integral part of our team youll support nurture and guide clients through their legal journeys ensuring every interaction is steeped in empathy respect and strategic acumen.

What youll do:

• Client Engagement: Handle 1015 intake calls daily for criminal and personal injury cases ensuring each call is informative and engaging.
• Consultation Management: Conduct confident consultative calls to qualify leads build rapport and convert interactions into signed cases.
• Objection Handling: Address pricing and payment plan concerns offering solutions that align with client needs and firm policies.
• Follow-up Excellence: Send post-call follow-ups using firm videos and assets to maintain engagement and improve conversion rates. You will also help build and continuously improve our follow-up system (templates cadence messaging and assets) so leads dont fall through the cracks.
• Systems Management: Maintain accurate records and track leads in Clio Lead Docket and Filevine systems; utilize tools effectively.
• Collaboration: Work closely with attorneys and staff providing timely updates and enhancing team synergy.
• Process Improvement: Continuously refine the intake process using training and best practices to boost efficiency and effectiveness.

What were looking for:

• Intake Experience: Minimum 1-3 years in a legal (preferably PI or criminal) setting handling client intake processes.
• Sales Skills: Proven ability in objection handling and ethical sales practices with confidence in discussing payment plans.
• Tech Proficiency: Familiarity with Clio Lead Docket and Filevine systems is preferred.
• Communication Skills: Excellent organization note-taking and follow-through with strong verbal and written communication.
• Multitasking Ability: Capable of managing multiple leads and tasks simultaneously effectively prioritizing as needed.
• Problem Solving: Proactive approach in identifying problems and implementing innovative solutions.
• Learning Mindset: Open to continuous improvement and self-education to enhance skills and productivity.
• Bilingual Capability: Spanish fluency is a valuable asset in serving a diverse client base.

Why you should work here:

• High-Impact Role: Your work will have a significant impact on the firms growth and client satisfaction.
• Autonomy and Ownership: Opportunity to shape and improve the intake function making it uniquely yours.
• Career Growth: Clear pathway to advance into leadership roles within the intake department.
• Learning Environment: Access to premier training resources and encouragement to innovate with support from firm leadership.

Additional perks:

• Comprehensive Benefits: Full medical benefits including dependents along with dental and vision coverage.
• Generous PTO: Four weeks annual paid time off with additional sick pay according to state law.
• Retirement Savings: 401(k) plan with a 4% employer match fully vested from day one.
• Paid Parking: Covered parking provided for all employees.

This is more than just an intake specialist positionit is a chance to shape the future of client engagement at NextLaw. If you are motivated by meaningful challenges ready to collaborate with a team of dedicated legal professionals and eager to drive the firms growth and success we invite you to apply. Join us in our mission to provide unparalleled legal service and make a real difference in our clients lives.