Remote Care Technical Support Specialist
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Job Location:
Veenendaal - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
PURPOSE OF THE JOB
Works in a call center environment under supervision on defined work assignments while following established procedures. Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals Abbott field personnel patients and various internal departments.
ROLES & RESPONSIBILITIES
- Is readily available to callers to respond and to document inquiries regarding technical questions issues and/or complaints as well as adverse events by identifying and collecting relevant information from callers.
- Documents all product contacts via active and clear notetaking. Prepares Field Contact Reports (FCRs) and forwards them to the Product Performance Group per department policies.
- Adheres to Abbott company policies operating procedures and work instructions including time management attendance product experience reporting and patient data privacy.
- Maintains professional positive and cooperative communications and collaboration with all levels of employees customers contractors and vendors.
EDUCATION & COMPETENCIES
Preferred:
- Track record as a technical specialist or in a customer service role.
- Good verbal and written communication skills in English and local language. Fluent in English.
- Successful engagement with customers.
- Experience in use of analytical tools and software.
- Ability to work within a team in a fast-paced changing environment.
- Strong organizational and follow-up skills and attention to details.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Netherlands > Veenendaal : Standaardruiter 13
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
