Contact Center Supervisor

The Contact Center Supervisor manages the daily operations of the contact center. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. As the supervisor you must be an organized dependable and results-driven professional; have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements. The goal is to do everything possible to attain goals and achieve great results for our join us: Culture: Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation: We offer highly competitive compensation and a total rewards package ensuring that your hard work and dedication are recognized and rewarded : We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments : Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs: We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social : A continuous focus on professional development with many opportunities for training & career Focused:We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the youll do:Work with manager to implement objectives analyze call center metrics ensure that the company and staff meet goals and provide reliable efficient support for coach support and evaluate the team:Evaluate and coach back customer service skills to assure consistent a consistent positive cooperative courteous and professional attitudeRecognize and reward excellent team representatives questions guiding them through difficult calls or issues diffusing angry customers or handling issues that cannot be fielded by team meetings asking questions to better understand the calls representatives are receiving educating and coaching workers regarding processes and practices and explain expectations to other management team members in identifying trends and establishing call center goalsEnsuring staff members are achieving desired service levels and taking corrective action as needed Preparing reports and analyzing call center data to improve processes ensure resources are properly allocated and maximize efficiency and customer standards processes procedures and documentation to support quality and service goals involving triage and assignment of incoming calls to closing a call with a satisfied duties as you bring:Bachelors and/or 5 years experience in call center management requiredFlexibility to work between the hours of 7am-8pm including to multitask and remain calm under pressure especially during peak hours or intense situationsExceptional interpersonal customer service problem-solving verbal and written communication and conflict resolution skillsKnowledge of management principles and familiarity with company products services and policiesStrong coaching and leadership skills ability to motivate employeesProficiency with necessary technology including computers software applications phone systems authorization to work in the United States is required. We will not sponsor individuals for employment visas now or in the future for this job expected annual salary range for this role is $59000 - $65000 per note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications candidates geographical location as well as market and business at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us at to let us know how we can enhance your experience.