Regional Manager Assigning & Appraiser Relations (Remote or Hybrid)

Troy, MI - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Class Valuation a leading tech-enabled and industry leading appraisal management company (AMC) since 2009 is seeking Regional Managers!

Do you want to be a part of the future of appraising and help to support our growing Assigning & Appraiser Relationsteam If so Lets get to work!

*Based on your location in MI this may be a remote or hybrid (Wednesdays in Troy office) position.

Join a team dedicated to modernizing the industry by bringing together the best people processes and technology to strengthen appraiser independence. Help us build the future of our profession!

PURPOSE OF JOB:

The Regional Manager (RM) primary responsibility is to build and maintain strong working relationships with a panel of appraisers to service their region and directly oversee and manage a pipeline of orders within their assigned region. This includes but is not limited to the following: vendor selection panel relations new vendor recruiting client communication maintenance of acceptable product margin standards and monitors their pipeline to ensure established Service Level Agreements (SLAs) are being met.

RESPONSIBILITIES:

Essential Tasks:

Acts as the subject matter expert (SME) for a designated region with regards to vendor panel SLA margins and overall processing of valuation product pipeline
Monitoring the status of incoming and outgoing valuation orders and products
Review and respond to system messages from partners and clients within established SLAs
Knowledge of all applicable federal and state laws and statutes which includes but is not limited to state AMC regulation Appraisal Independence Requirements and the Uniform Standards of Professional Appraisal Practice (USPAP)
Familiar with the AMC state licensing regulations within their region
Responsible for client communication including timely responses and issue resolution
Adheres to all established policies and procedures set forth by the company to ensure efficient workflow within established standards and industry guidelines
Works with the vendor panel on a daily basis to ensure delivery of quality valuation products within SLAs
Effectively communicates routinely and openly with manager and teammates regarding issues conflicts and concerns as they arise
Diagnoses problems identified through telephone and electronic communications with service providers and addresses or escalates to the appropriate stakeholders as needed
Utilizes internet-based order management software to perform all job functions to include but not limited to vendor selection status follow-up and confirming the valuation product is on schedule for delivery to the client
Understands and follows documented client specific appraisal requirements
Manages vendor coverage gaps and defines best practices with internal operational departments to ensure the companys vendor network supports operational and client needs
Maintain a positive attitude and professional demeanor when working with clients vendors or internal staff
Provides creative strategies to effectively manage the panel of appraisers and manage the pipeline of valuation products
Works well with little supervision; receptive to feedback and training intended to improve employees ability to perform at increasing levels of independence
Performs other duties as defined and needed
Ability to work overtime as required by workflow/volume fluctuations
Must be able to work overtime as required
Regular attendance is a requirement

JOB QUALIFICATIONS:

Proficient in use of Microsoft Office Products (Word Excel Outlook)
Possesses strong verbal and written communication skills applying good judgment with the ability to escalate when unable or unauthorized to resolve conflict issue or concern
Ability to work well in a team environment through collaboration
Good attention to detail making minimal errors
Displays the consistent ability to embrace rapid changes to SLAs internal policies and overall procedures

SCHEDULE:

11:00 am - 8:00 pm EST
10:00 am - 7:00 pm EST

A FEW THINGS WE OFFER:

Competitive salary

Valuable benefits including health dental vision life disability and pet insurance coverage options!

401K with employer matching options

Generous vacation accrual

Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options

7 paid holidays 2 floating holidays

Inclusive family-oriented culture

Our Core Values:

Roll Up Your Sleeves

No Job Is Beneath Anyone

Do What Is Necessary

Winners Work

Passion To Win

Never Settle

Every Detail Matters

Embrace The Suck

Care And Respect For Family

Support Serve And Trust

Golden Rule

Work Family/Home Family Balance

In order to provide equal employment and advancement opportunities to all individuals employment decisions at Class Valuation will be based on merit qualifications and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation gender identity or expression national origin age height weight familial or marital status pregnancy childbirth or a related medical condition ancestry citizenship status disability or handicap veteran status arrest record or any other characteristic protected by applicable federal state or local laws. Our leadership team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits team member activities and general treatment during employment.

This role will remain open for a minimum of 2 days or until filled.

Required Experience:

Manager

Class Valuation a leading tech-enabled and industry leading appraisal management company (AMC) since 2009 is seeking Regional Managers!Do you want to be a part of the future of appraising and help to support our growing Assigning & Appraiser Relationsteam If so Lets get to work!*Based on your locat...