Job title: Rehabilitation Case Manager
Location: Manchester (hybrid working available)
Salary: 28000
Status: Full-time permanent
Working hours: 37.5 shifts covering 8am-6.30pm Mon-Fri with occasional Saturday shift
Purpose of Role:
An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individuals clinical hands-on experience in a telephonic office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patients journey whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.
Key Responsibilities:
Deliver clinically robust consistent and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
Assess plan implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
Adopting and encouraging the highest standards of patient care including the consistent provision of clinical guidance and accurate clear T&Cs advice
Taking a forward thinking patient-centred approach to overcome case management hurdles
Person Specification:
Experience
12-18 months post-graduate clinical/hands on experience or previous case management or vocational rehabilitation expertise
Experience with delivery of high customer service and / or proven case management experience.
Experience within the insurance or medico-legal sector an advantage.
Skills & Knowledge
Strong communication skills both via telephone and email. Able to apply sound clinical judgement
Can prioritise in a fast-paced environment
Strong MS Office skills
Attributes
Proactive
Good attention to detail
Passionate about delivering good service to customers
Qualifications and Training
Relevant clinical qualification (Sports Therapy/Rehabilitation)
Holds or is able to quickly obtain membership with a relevant professional body (BASRaT SST STA HCPC)
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
HCMLis the UKs leading provider of rehabilitation case management occupationalhealth and workplace wellbeing services. We help people recovering fromserious injury to achieve lasting recovery guiding them throughrehabilitation community reintegration return to work and long-term suppo ... View more