Operational Support Administrator
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Job Location:
Tewkesbury - UK
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job title: Operational Support Administrator
Location: Tewkesbury & Worcester (Hybrid available)
Salary: 24-25K
Status: Full-time permanent
Purpose of Role:
To deliver high quality support to the business including customer focused support and working closely with all areas of the company whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible with a wide range of duties to be covered within the scope of the role.
Key Responsibilities:
- Manage client reimbursements in accordance with relevant scheme rules and benefits
- Screen client On boarding questionnaires in accordance with guidelines
- Arrange client appointment bookings
- Handle incoming and outgoing calls and signpost efficiently
- Provide front line support to customers troubleshooting for technical issues they may be facing with use of our bespoke portals
- Collate and present customer feedback and Net Promoter scores to management
- Implement weekly and monthly client membership amendments
- Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester
Person Specification:
Experience
Essential
Proficient in Microsoft Office software including Excel Word Outlook and PowerPoint and be able to add creative flare to all presentations.
Skills & Knowledge
Employ a flexible attitude in relation to meeting the demands/needs of the work place.
Be able to work to tight deadlines and to be calm under pressure.
Be confident precise and helpful when dealing with any customer complaints.
Attributes
Attention to detail
Excellent interpersonal communication skills
Be comfortable working either on your own initiative or as part of a team.
Qualifications and Training
5 GCSEs A*-C
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
HCMLis the UKs leading provider of rehabilitation case management occupationalhealth and workplace wellbeing services. We help people recovering fromserious injury to achieve lasting recovery guiding them throughrehabilitation community reintegration return to work and long-term suppo ... View more
