ROLE OVERVIEW :
The Client Service Officer is responsible for managing and nurturing relationships with the organizations
existing and recurring clients. Reporting to the Assistant Manager-Outreach this role is pivotal in
ensuring client satisfaction retention and growth. The Client Service Officer will work closely with
clients to understand their needs address any concerns and ensure they are consistently satisfied with
the companys products and services. The goal of this profile is to not only retain existing clients but also
increase their engagement and spending fostering long-term partnerships that drive continued business.
Year after year. This role requires excellent communication skills a customer-centric approach and a
proactive attitude towards identifying opportunities for growth within the client portfolio.
Major Responsibilities:
Client Relationship Management: Serve as the primary point of contact for assigned clients
ensuring timely communication and addressing any queries concerns or escalations promptly
to maintain client satisfaction.
Cross-Selling and Upselling: Proactively identify opportunities for cross-selling and upselling to
existing clients presenting relevant services or products to enhance their experience and
increase spending with the organization.
Proposal Management: Receive client queries liaise with the operations team to gather
necessary information prepare quotes and proposals and present them to the clients. Ensure
timely follow-ups and manage negotiations as needed.
Project Execution and Coordination: Oversee the end-to-end execution of client projects from
initiation to completion ensuring all deliverables meet the agreed-upon specifications and
timelines. Coordinate with internal teams (operations procurement logistics etc.) to ensure
seamless service delivery.
Client Retention and Growth: Engage with clients regularly especially before business cycles to
anticipate their needs pitch new products or services and secure repeat business. Work
towards fostering long-term client relationships and ensuring continued business growth.
Issue Resolution: Act as the client advocate managing any issues complaints or escalations to
ensure swift and satisfactory resolution maintaining strong client loyalty.
Client Feedback and Testimonials: Regularly solicit client feedback testimonials and references
to gather insights and improve service offerings while contributing to the companys credibility
and growth.
Business Insights and Reporting: Maintain accurate records of client interactions contracts and
project progress ensuring transparency and enabling data-driven decisions to enhance service
delivery.
In essence the Client Service Officer is a client-centric professional who ensures a positive experience at
every stage working closely with clients to build trust increase engagement and achieve client
satisfaction while driving business growth.
QUALIFICATIONS :
Education: Bachelors or Masters in Management or equivalent
Work Experience:
Minimum of 3 years of experience in a similar role preferably in the Higher Education or hospitality
industry
Skills:
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to build rapport with diverse stakeholders.
Proficiency in Microsoft Office tools including Excel Word and PowerPoint.
Familiarity with CRM systems is preferred.
Ability to multitask prioritize tasks and follow instructions accurately.
A dynamic personality with a proactive approach to problem-solving.
Sales acumen: A good understanding of cross-selling and upselling techniques identifying
opportunities to expand client engagement with additional services or products.
Negotiation skills: Confidence and tact in handling negotiations related to proposals quotes
and service offerings to meet client expectations while safeguarding the companys interests.
Project management: Strong organizational skills to handle multiple client projects
simultaneously ensuring timely execution and completion of tasks.
Time management: Exceptional time management skills to handle client inquiries project
timelines and follow-ups efficiently.
Job: Client Service Officer
Primary Location: Mumbai
If interested Please share your resume on the below mail id
Excellent written and verbal communication skills. Strong interpersonal skills and ability to build rapport with diverse stakeholders. Proficiency in Microsoft Office tools including Excel Word and PowerPoint. Familiarity with CRM systems is preferred. Ability to multitask prioritize tasks and follow instructions accurately. A dynamic personality with a proactive approach to problem-solving. Sales acumen: A good understanding of cross-selling and upselling techniques identifying opportunities to expand client engagement with additional services or products. Negotiation skills: Confidence and tact in handling negotiations related to proposals quotes and service offerings to meet client expectations while safeguarding the companys interests. Project management: Strong organizational skills to handle multiple client projects simultaneously ensuring timely execution and completion of tasks.
Job Location:
Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
