Full Time Engineer L2 URY

WERE HIRING FOR A FULL-TIME IT SUPPORT ENGINEER IN URUGUAY!

Excis Compliance is a global IT support leader driven by innovation collaboration and service excellence. We are looking for a Full-Time IT Support Engineer to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients.

The ideal candidate is technically strong customer-focused and capable of resolving complex hardware software and network issues. This role is perfect for someone who thrives in a fast-paced environment demonstrates strong ownership and consistently delivers a high-quality end-user experience.

Join Excis for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.

About Excis

• Clients in 190 countries
  

• 6000 engineers globally
  

• 200 enterprise clients
  

We foster an open friendly and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.

What Youll Do

• Provide Level 2 technical support by resolving complex hardware software OS (Windows/macOS) printer and endpoint issues escalated from Level 1 ensuring fast resolution and minimal downtime.
  
• Install configure deploy and maintain desktops/laptops operating systems and enterprise client software delivering reliable on-site and remote user support aligned with company standards.
  
• Perform network and connectivity troubleshooting including wired/wireless networks VPNs peripherals and endpoint-related issues to ensure stable and secure access.
  
• Manage endpoint security and access including antivirus updates system patching user onboarding/offboarding account provisioning and device preparation while monitoring for security threats.
  
• Act as an escalation point and technical mentor for L1 teams; maintain ITIL-aligned documentation SOPs and knowledge base articles and collaborate with cross-functional teams on IT projects and infrastructure improvements.
  

Requirements

What You Need

• Education & Experience: Bachelors degree in Computer Science Information Technology or related field with prior experience as a Desktop Support Engineer IT Support Engineer or similar technical support role.
  
• Technical Expertise: Strong up-to-date knowledge of computer hardware operating systems applications endpoint environments and advanced troubleshooting for system and connectivity issues.
  
• Networking Security & Cloud: Working knowledge of DNS DHCP IP addressing wireless troubleshooting endpoint security tools and exposure to cloud platforms scripting languages and IT projects.
  
• Communication & Customer Service: Excellent English verbal and written communication skills ability to clearly explain technical solutions to end users and business stakeholders with a strong customer-focused mindset.
  
• Behavioral & Problem-Solving Skills: Demonstrates empathy patience emotional intelligence strong analytical thinking and creative problem-solving when handling complex or high-pressure support scenarios.
  

Benefits

What We Offer

• Competitive compensation package
  

• Continuous learning and skills development opportunities
  

• Exposure to enterprise environments modern IT tools and cloud technologies
  

• A supportive culture that values people performance and growth
  

• Opportunities to work with global teams