Analyst II, Retail Ops Houston, TX

Job Description
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Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.


Job Description
Who We Are

As the nations largest producer of clean carbon-free energy Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade and we are cultivating a workplace where our employees can grow thrive and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together were creating healthier communities and a cleaner planet and our people are the driving force behind our success. At Constellation you can build a fulfilling career with opportunities to learn grow and make an impact. By doing our best work and meeting new challenges we can accomplish great things and help fight climate change. Join us to lead the clean energy future.



Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families helping them prepare for the addition to highly competitive salaries we offer a bonus program 401(k) with company match employee stock purchase program; comprehensive medical dental and vision benefits including a robust wellness program; paid time off for vacation holidays and sick days; and much more.



*****************This Analyst role can be filled at Analyst II or Analyst III level. Please see minimum qualifications list below for each level***********************************

Analyst II Level - $63000 - $70000

Analyst III Level - $77400- $86000

Ranges are per year based on experience along with a comprehensive benefits package that includes bonus and 401K

Primary Purpose of Position

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst II. The Analyst II position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst II is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst II will directly collaborate with team members project groups Information Technology and cross functional teams to support changing business needs.



Primary Duties and Accountabilities

Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following high volume functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
Exercise appropriate judgment and analytical abilities leveraging subject matter experts when necessary to investigate discrepancies in work processes. Take necessary actions to perform root cause analysis and take appropriate actions to resolve issues.
Review and communicate issues to team members leads management and stakeholders with emphasis on customer information.
Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
Interface with internal and/or external customers in handling and resolving inquiries as needed.
Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups.
Adopt and support change management activities.
Challenge the status quo to automate and improve processes through innovation with focus and intent on creating sustainable solutions.
Leverage knowledge and experience in working with project groups Information Technology and cross-functional teams for key deliverables.
Identify and create business requirements based on changing business needs.
Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes system enhancements and defect fixes.
Maintain an understanding of business contractual regulatory and market policies/tariffs and ensure assigned workflow processes are aligned.
Ensure that all Sarbanes-Oxley (SOX) Key Controls and other company policies are followed.
Travel required as necessary to meet business needs
In-person attendance for training all-hands meetings and other meaningful engagements

Additional Qualifications/Responsibilities
Minimum Qualifications

MINIMUM QUALIFICATIONS for Analyst II

Bachelors Degree with 2 yrs work experience required; or 5 yrs combination of education and relevant work experience
Strong computer background/experience including Microsoft Office Applications (Word Excel and PowerPoint)
Ability to communicate effectively and professionally with internal and external parties as required.
MINIMUM QUALIFICATIONS for Analyst III

Bachelors degree with 3 work experience required; or 6 years combination of education and relevant work experience
Ability to operate independently with guidance from manager
Has acquired a high level understanding of the groups overall processes with process improvement in mind. (Challenge the status quo)
Strong knowledge of customer service procedures principles interpersonal skills and strong communication
Preferred Qualifications

Bachelors degree in Business or 2 years of equivalent experience in lieu of the degree
Ability to prioritize work manage time effectively and manage workload efficiently
Ability to work independently and collaboratively to support individual shared and organizational issues goals and targets
Analytical skills attention to detail critical thinking problem solving and independent decision making
Ability to effectively adapt to changes in the work environment manage competing demands and navigate frequent change delays or unexpected events
Experience in the retail energy industry and/or regulated/deregulated energy industry
Experience in using CRM and/or OrdertoCash workflow systems
Proficient PC and computer skills (Word Excel Access Visio Power Point Passport PeopleSoft Hyperion) work processing spreadsheet applications eSourcing tool flow charting and/or SQL database query development
Elevated knowledge in Excel (creating and using pivot tables macros and vlookups) and MS Office Suite experience.
Working knowledge of UDC/ISO/LDC market EDI transactions
Ability to clearly communicate both orally and in writing and work effectively across business units functional groups multiple levels of the Corporation and external stakeholders
Demonstrated ability to identify and implement process improvements and efficiencies with expertise in process mapping