Lead Software Engineer Platform Observability

We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digital bank Chase to revolutionise mobile banking with seamless journeys that our customers love. Were already trusted by millions in the US and were quickly catching up in the United Kingdom but how we do things here is a little different. Were building the bank of the future from scratch where youll have the opportunity to make a real impact.

As a Lead Software Engineer at JPMorgan Chase within the International Consumer Bank you will collaborate closely with product platform and development teams to design and operate a first-class observability capability across our cloud-native microservices. Youll set standards and architect build and design tooling for metrics logs and traces telemetry data across all stages of the SDLC delivering end-to-end cutting-edge solutions to enhance the developer experience.
Our Developer Experience team is at the heart of this venture dedicated to providing an exceptional developer experience for all our engineers. Were looking for people who have a curious mindset thrive in a collaborative environment and are passionate about new technology. By their nature our people are also solution-oriented commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects and depending on your strengths and interests youll have the opportunity to move between them.

While were looking for professional skills culture is just as important to us. We understand that everyones unique and that diversity of thought experience and background is what makes a good team great. By bringing people with different points of view together we can represent everyone and truly reflect the communities we serve. This way theres scope for you to make a huge difference on us as a company and on our clients and business partners around the world.

Job responsibilities:

Collaborates with development teams to enhance the developer experience providing scalable observability tools and infrastructure that support the ingestion of telemetry data across multi-regional cloud-native services.
Drives adoption of OpenTelemetry (OTel) standards and consistent instrumentation patterns label nomenclature metric cardinality in services across multiple technologies.
Ensures observability practices align with firm security guidelines and regulatory expectations implementing governance controls for data redaction encryption and audit capabilities to protect sensitive information.
Executes software solutions design development and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
Gathers analyses synthesizes and develops visualizations and reporting from large diverse data sets in service of continuous improvement of software applications and systems
Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
Contributes to software engineering communities of practice and events that explore new and emerging technologies
Adds to team culture of diversity opportunity inclusion and respect

Required qualifications capabilities and skills

Formal training or certification on software engineering concepts and advanced applied experience
Hands-on practical experience in system design application development testing and operational stability
Experience in developing debugging and maintaining code in a large corporate environment with one or more modern programming languages (Python or other) and database querying languages
Overall knowledge of the Software Development Life Cycle
Understanding of Agile methodologies Application Resiliency and Security
Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g. cloud mobile etc.)
Demonstrated knowledge in telemetry management: time-series storage and optimisation PromQL or equivalent ingestion pipelines parsing/enrichment retention and cost management tracing sampling strategies.
Experience with Public Cloud services in Production (AWS or other)
Experience with Infrastructure as Code (Terraform or other)
Ability to tackle design and functionality problems independently with little to no oversight

Preferred qualifications capabilities and skills
Familiarity with modern front-end or back-end technologies.
Experience with one or more observability platforms and tools such as: Prometheus Grafana Alertmanager Loki/ELK/OpenSearch Jaeger/Zipkin/Tempo OpenTelemetry Collector Datadog Splunk New Relic Dynatrace.
Experience with GitHub GitHub Actions ArgoCD Terraform Cloud Slack is considered a plus
Proficient in coding in one or more languages

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