Email Response Specialist

Woodland Park, CO - USA

Hourly Salary: $ 17 - 17

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Position Purpose:

The role of the Email Response Specialist is to accurately and professionally manage emails the Email Response Team receives on behalf of Andrew Wommack Ministries. This includes organizing and managing various inboxes writing responses fulfilling requests and gathering information from and distributing emails to other departments. The content of the emails may include customer service needs technical support for the ministrys websites general ministry questions feedback requests and questions about political and social matters. Which type of emails a Specialist handles may vary from one team member to the next.

The Email Response Specialist is a self-motivated self-directed personable individual who is an excellent communicator and able to work both independently and as a member of a team. This person must be able to take ownership of tasks assigned and work independently within the scope of the assignments. This individual is administratively minded pays close attention to detail and intently follows instructions. The Specialist is also trustworthy dependable and capable of faithfully performing their job from home.

Essential Duties:

Manage Andrew Wommack Ministries public-facing email accounts: and
Respond to emails and letters in a professional accurate friendly and timely manner
Accurately follow directions to determine which emails need to be forwarded to another department and correspond professionally with those departments
Fulfill customer service requests such as placing orders and updating partnerships providing technical support for the ministrys website and digital products such as the Living Commentary
Reply to questions about the ministry and events feedback personal requests for assistance and suggestions for the ministry
Answer doctrinal questions based on Andrew Wommacks teachings and reply to prayer requests with compassion authority and confidence
Research teachings produced by AWM Charis and Truth & Liberty to answer customers questions and suggest resources to customers
Provide professional communication that is encouraging and tactful
Work alongside other team members to develop and maintain email templates and instructions
Provide accurate statistics and information for management
Participate in team meetings with the Email Response Lead
Work with other departments and offices to service customers on various projects
Research problems and provide ideas and suggestions to help improve the teams systems processes and efforts
Complete and participate in leadership training and development as directed by your Lead
Other duties as assigned

Qualifications

Knowledge Skills and Abilities:

Above average Windows-based computer navigation skills and typing skills
Proficient with Microsoft Word; familiar with Outlook and Excel
Minimum typing speed of 40 wpm
Excellent written communication skills and etiquette
Excellent customer service skills
Comprehensive knowledge of Andrews products and Communication Services policies
Prayer ministry training
Strong attention to detail
Ability to handle a wide variety of tasks and to work well under pressure
Effective problem-solving skills

Requirements:

Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
AWM Communication Services C1 skillset required; C2 or Donation Center training preferred
A high school diploma or equivalent education is required
Completion of at least Year 1 of Charis Bible College
Must pass all required checks

Experience:

Ministry experience required
One year of customer service experience required
Leadership experience required
Compensation is commensurate with experience

We offer a comprehensive benefits package for full-time employees to include the following: MedicalDentalVisionPaid Time Off (PTO)Paid Holidays per year (10) Flexible Spending Account (FSA)-Medical/Dependent CareHealth Savings Account (HSA)Voluntary Life and AD&DShort Term DisabilityLong Term Disability403(b) Retirement PlanLife Assistance Program Accident/HospitalID Shield/Legal Shield and Telehealth

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars in churches on radio and television by training others at Charis Bible College and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM we like to have fun and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve Gods people with Excellence Faithfulness and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible

If so we are looking for someone faithful available willing to learn; and passionate about taking the Gospel Truth to the world.

Application Tips:

Use a computer not a hand-held device to apply
Use Chrome as your browser
Always Sign Into the portal or create an account first before trying to fill out an application
Use the NEXT and PREVIOUS buttons on the bottom of the application to navigate instead of the back button on your browser.
Select an option for each drop-down question
If you SAVE and want to come back later use the NEXT and PREVIOUS buttons on the bottom of the page to navigate instead of the tabs on top.

Required Experience:

DescriptionPosition Purpose:The role of the Email Response Specialist is to accurately and professionally manage emails the Email Response Team receives on behalf of Andrew Wommack Ministries. This includes organizing and managing various inboxes writing responses fulfilling requests and gathering i...